The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a Full-Time Specialty Client Service Representative to add to our team. If you are a services professional that cares intensely about everything you do, are present, and are respectful of people's differences, this position is for you!

Why AERC?

AERC-MN stands as a distinguished AAHA-accredited emergency and specialty hospital, proudly owned by local veterinarians. Operating two 24/7 facilities within the Twin Cities area, alongside a dedicated Urgent Care Center, we prioritize building meaningful connections within our community rooted in kindness, dignity, and mutual respect.

We foster a supportive and inclusive company culture that emphasizes a healthy work-life balance and personal growth.

We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving.

We believe that mistakes are simply purr-fect opportunities to learn and that difficult cases help us grow our skills & knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team.

Role Title: Client Service Representative - Specialty/Hybrid

Department: Services

Shift: Day (7am- 5pm), Monday - Thursday

Benefits: Medical & dental insurance provided with generous employer contribution. Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you. PTO accrual based on tenure. Stipends are available for uniforms, continuing education, dues, and so much more!

The primary function of the Specialty Client Service Representative (SCSR) Hybrid in the Services Department is to provide exceptional care of both patients and clients by service as an extension of the veterinarian. Additionally, the SCSR is expected to promote professional growth through education and learning opportunities. This position will report directly to the Referrals Support Team Manager.

Your Skills & Experiences: Who are we looking for?

Teamwork and Development

You are proactive, supportive, and collaborative. You share knowledge, promote positivity, and take personal responsibility for your professional development. You are eager to recommend process improvements, as well as value opinions that may be different than yours. You seek and value open, honest communication and constructive feedback in a timely manner. Client Service You have a passion for customer service. You demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others. You will answer phone calls, enter data into the electronic medical record platform, perform financial transactions, and reduce client anxiety by troubleshooting issues related to client service process, service failures, or other problems including identifying and resolving the problem through effective decision making and escalating issues when appropriate. You will function as a liaison between the client and the clinicians and technical teams, so it is vital to demonstrate patience, interpersonal communication skills, empathy, and compassion. Continued Professional Development Skills can be taught. We value training and professional development. You will be provided with a minimum of 16 training shifts before you're set free to save lives. When you succeed, we all succeed. This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community. Requirements & Qualifications

Physical Requirements Ability to occasionally lift 40 pounds from floor to table height Ability to work in a fast-paced environment under pressure and high levels of stress Limited exposure to controlled, chemo-therapeutic, teratogenic, and mutagenic drugs; zoonotic diseases, radiation, and anesthetic gases Required Minimum of 3 years client service experience High School Diploma or GED Essential Duties and Responsibilities

The following is a list of job responsibilities for the Specialty Client Service Representative (SCSR) Hybrid. This list is not all-inclusive and may be broadened or changed to meet our changing business environment: Serve as the lead SCSR on the 2nd Specialty Floor during scheduled shifts Act as primary liaison for specialty department needs, ensuring smooth daily operations and patient coordination. Ensure client & patient intake is completed as appropriate to the specialty Communicate effectively with specialty departments of client/patient arrival for appointment or discharge Collect/refund financial deposits as instructed by specialty service Scheduling recheck or consult appointments with appropriate service when requested Receive and process items from referring community such as ER, radiographs, lab work, and medical records Maintain a clean and tidy workspace of the specialty department exam rooms, lobby, and other areas where clients primarily reside. Assist other departments as requested Not an animal handling role, however, incur risk of injury from animals Secondary Responsibilities: Support the Referrals Office during periods when specialty floor coverage is not needed. Assist in managing incoming referrals, verifying documentation, and coordinating patient appointments across departments. Tertiary Responsibilities: Provide backup coverage for the ER Client Service Representative (CSR) when: There is no SCSR coverage needed on the 2nd Specialty Floor. Referral workload is minimal, no help is needed in the Referral Department

How to Apply:

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