Client Experience Coordinator

New Today

Description
Deja Vu Med Spa is a premier, high-volume medical spa in Goodyear, Arizona, known for helping men and women look and feel their best through expert wellness and aesthetic services.
As the Client Experience Coordinator , you're the first and last impression of our practice. Your role entails greeting clients with warmth and professionalism, managing a full schedule with precision, and actively contributing to daily revenue through exceptional communication, and persuasive product and service education. Although you may be responsible for minor admin and clinical tasks, this is not your average "reception" role.
This role is ideal for someone who loves people, and thrives in a fast-paced environment.
Responsibilities
Patient Experience & Communication
• Greet every client with warmth, energy, and professionalism • Maintain a five-star hospitality tone in person, over the phone, and via text • Set expectations for each appointment so clients are informed and excited • Follow up before and after visits to increase retention and rapport
Booking & Schedule Optimization
• Support practice efficiency revenue per day by intelligently booking services • Maintain an 85%+ show rate across all appointments • Support client conversion into assessments with relevant information. • Proactively minimize no-shows and cancellations
Sales & Service Education • Educate clients on memberships, special promotions and offers, and events. • Maintain 40% ask-rate on client referrals based on weekly visit volume. • Track and report daily revenue contributions from front desk efforts
Administrative Operations • Collect intake forms, consents, and payments accurately and on time • Maintain a clean, welcoming, front-desk environment. • Ensure providers are prepared for the schedule of appointments for the day. • Collaborate with providers and team to ensure smooth client flow.
Qualifications
• Warm, confident, and naturally magnetic • Detail-oriented and fast-moving • Previous sales or hospitality experience is a huge plus (retail, aesthetics, medspa, etc.) • Comfortable talking about high-ticket treatments, money and skincare products • Tech-savvy - can manage EMR systems, texting platforms, and POS software • Growth Path • High school graduate, G.E.D. recipient, or equivalent • Must possess exemplary interpersonal skills, communication skills, and active listening skills
Apply
Location:
Goodyear, AZ, United States
Category:
Management Occupations

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