Join Our Team as a Bilingual Spanish Customer Service Representative in Healthcare! Location: On-site in El Paso, TX Base Pay: $16.91/hour + potential bonuses exceeding $1,000! Schedule: Limited Full-Time positions available Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; specific hours to be discussed with recruiter. Evening shifts are highly sought after! Enjoy a 10% shift differential for hours worked between 7 p.m. and 8 p.m. Make a Meaningful Impact and Support Communities through Bilingual Customer Care. Maximus is seeking dedicated Bilingual (English/Spanish) Customer Service Representatives (CSRs) ready to provide top-notch service and support as individuals navigate crucial healthcare decisions. Embrace the opportunity to contribute positively in the lives of those who rely on accessible healthcare. Why Maximus? Competitive Compensation: Base pay of $16.91/hr plus evening shift differentials. Bonus Opportunities: Earn over $1,000 in bonuses, including incentives for training completion and referrals. Comprehensive Insurance Coverage: Benefit from company-paid medical coverage. Tuition Reimbursement: Further your education and personal development. 401(k) Plan: Save for your future with a company match. Generous Paid Time Off: Enjoy paid time off, sick leave, and 11 paid holidays. Wellness Support: Access to Employee Assistance Program (EAP), wellness resources, and discounts. Flexible Work Schedules: Balance your work and personal life effectively. Career Growth: Explore promotional opportunities in a supportive environment. Meaningful Work: Engage in a fulfilling role without sales or cold calls! Essential Duties and Responsibilities: Provide excellent customer service for routine inquiries via telephone, emails, web chats, or letters. Utilize our computerized systems for tracking and information gathering. Respond to inquiries using prepared scripts and refer complex cases to senior staff. Assist customers in completing online applications and submitting them to necessary healthcare providers. Maintain familiarity with client regulations and update knowledge accordingly. Report and resolve system issues timely and accurately. Minimum Requirements: High School diploma or equivalent with 6 months of customer service experience. Fluency in English and Spanish, both spoken and written. Strong organizational and interpersonal skills. Ability to work collaboratively in a team environment. Regular attendance is mandatory. Complete internal training programs as required. Willingness to work overtime and during holidays as needed. EEO Statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Pay Transparency: Maximus pays the prevailing wage rate determined by the Department of Labor, which may vary by location. Salary history will not factor into compensation decisions.