General Information Job Posting Title: Customer Service Representative - Bilingual Spanish, Healthcare Date: Wednesday, July 30, 2025 Location: On-site in Brownsville, TX Hourly Base Pay: $16.50/hr. plus potential bonuses of $1,000+! Schedule: Flexible Limited-Service Full-Time schedules available Site Hours: Monday - Sunday, 5 a.m. - 9 p.m.; specific hours and schedules to be discussed with recruiter. Exciting Opportunity: Join us at Maximus as a Bilingual (Spanish) Customer Service Representative, where you will empower vulnerable communities in navigating complex healthcare plans. Benefit from paid, comprehensive training that ensures you are well-prepared to provide high-quality service. Pay and Benefits: Work/Life Balance Support: Flexible schedules to fit your lifestyle. Competitive Compensation: $16.50/hr. plus a 10% shift differential for evening shifts. Earn up to $1,000+ in bonuses, including training completion and referrals. Great Location: Experience the rich culture and growing job market in Brownsville. Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage. Paid Time Off Package: Includes accrued Sick Leave, PTO, and 11 paid holidays. Future Planning: 401k plan with company match. Career Growth: Opportunities for development and promotion. Maximus Wellness Support: Includes Employee Assistance Program, wellness initiatives, and discount programs. Meaningful Work: Engage in work that impacts lives—no cold calling or sales required! Essential Duties and Responsibilities: Provide customer service for basic inquiries through various channels (telephone, email, web chat). Utilize a computerized system for tracking and troubleshooting. Respond to customer inquiries with professionalism and courtesy. Assist customers with online applications and submissions. Maintain up-to-date knowledge of client regulations and policies. Report any issues with the online system to the appropriate parties. Minimum Requirements: High School diploma or equivalent with at least 6 months of customer service experience. Fluency in English and Spanish is required. Excellent interpersonal skills and ability to multitask. Regular attendance and the ability to work as part of a team are essential. Must complete internal CCO training and certify in Tier I Claims training. This position requires working on-site; remote options are not available until one year of successful employment. Equal Opportunity Employer: Maximus is committed to diversity and evaluates qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency: Compensation will be determined according to the prevailing wage rate set by the Department of Labor. Salary history will not influence compensation decisions. Minimum Salary: $16.50 Maximum Salary: $16.50