Join Our Team as a Bilingual Customer Service Representative! Are you passionate about making a difference in healthcare? Maximus is seeking Bilingual (English/Spanish) Customer Service Representatives to support individuals in accessing essential healthcare services. This role offers a unique opportunity for professional growth while empowering communities through exceptional customer care. Position Details: Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $17.17 with opportunities for bonuses exceeding $1,000! Schedule: Limited-Service Full-Time schedules are available, including highly desirable night shifts with a 10% shift differential for hours worked between 7 p.m. and 10 p.m. Why Work at Maximus? Competitive Compensation: Enjoy a base pay starting at $17.17/hr plus bonuses. Comprehensive Benefits: Access to medical coverage, tuition reimbursement, and a 401k with company match. Work-Life Balance: Flexible scheduling options to accommodate your lifestyle. Paid Time Off: Includes accrued sick leave, PTO, and 11 paid holidays. Professional Development: Opportunities for career advancement and support for your ongoing education. Your Role: As a Bilingual Customer Service Representative, you will: Provide exceptional service for routine inquiries via phone, email, and chat. Utilize a computerized system for tracking and troubleshooting inquiries. Assist customers with online applications and guide them through processes. Maintain current knowledge of client regulations and policies. Report issues for timely resolution and participate in continuous improvement. Minimum Requirements: High School diploma or equivalent with at least 6 months of customer service experience. Fluency in English and Spanish. Strong interpersonal skills and the ability to manage multiple tasks. Ability to work overtime and on scheduled holidays as needed. Physical presence at our office location is essential for team collaboration. Start Your Journey Today! If you are ready to make a real impact in healthcare and grow your career, apply now to join our dedicated team!