Job Title: Bilingual Spanish Customer Service Representative

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. Location: 2155 W Pinnacle Peak Road #100 Phoenix AZ USA 85027 Duration: 6 months (Temp to Perm) Position Type: Hourly contract Position (W2 only) Note: Conversion Annual Salary Range is $42K-$44K Job Hours: 40 hours - 7:30am-8:00pm central time Job Schedule: 5 days in office- Some Saturday hours may be required. Interview process: Virtual interview - The initial interview will be conducted with HR, followed by a second interview with the Vice President and Assistant Vice President. TEMP TO PERM opportunity Job Summary: The CWB Representative role supports the CWB (Chubb Workplace Benefits) contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experience. In addition, assisting with functions that include but is not limited to: Responsibilities Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment Assume ownership and timeliness in handling callers' requests in an efficient, accurate and professional manner Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries Maintain performance and quality standards Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience Ability to learn the basic concepts of personal lines insurance principles and Chubb and Combined products offered to our CWB customers Work collaboratively with team members, and business partners to provide a positive customer experience for our caller Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed Assist with special requests as needed. Complete additional tasks and other projects/duties as assigned Qualifications Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. 1-3 years' experience of Insurance background Customer- focused mindset and dedication to providing exceptional service to employees Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus! Outstanding, effective, and service focused communication skills, both verbal and written Proficient in computer skills, multi-application navigation and multi-tasking Accepts accountability