Associate Global Retail Operations Manager Get AI-powered advice on this job and more exclusive features. Overview Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. Job mission: The Associate Global Retail Operations Manager, Workforce Management (WFM) will play a key role in the implementation, management, and ongoing support of our Workforce Management solution across global New Balance retail stores. You will collaborate with regional business partners to configure our retail scheduling platform in alignment with global compliance standards, while tailoring solutions to local requirements. This foundational role supports continuous optimization, enhances workforce productivity, and backs an evolving retail operating model focused on operational excellence. Responsibilities Conduct discovery sessions with key stakeholders to refine demand inputs and optimize workforce planning Lead WFM program efforts with a blend of operational expertise, cross-functional collaboration, and change management Consult with HR globally and by region to ensure labor laws per country/locality are configured to requirements Support tech partners in Integration Testing and collaborate with field leadership and pilot stores for User Testing; troubleshoot and escalate issues as needed Customize views for leadership with clear reporting of labor demand, KPIs, and HR compliance Facilitate conversations with Global Training Team to develop operational training materials for Admin, Retail Leadership, and Store UX roles Update and maintain system releases to align with policy changes, labor laws, and evolving business needs Use data analysis to identify opportunities to enhance workforce efficiency, reduce costs, and improve service levels Maintain post-implementation partnerships with regional leaders to refine WFM processes based on feedback and best practices Relationships Liaise with corporate and regional retail partners to advocate global adoption of WFM across NB stores Coordinate platform updates with regional partners Collaborate with external stakeholders to gather best practices and industry standards for WFM Monitor system performance with tech partners and resolve issues or gaps Train and develop teams on platform tools and functionality Plan and execute collaborative meetings, workshops, and educational sessions Requirements for success 3 years’ experience in regional/global retail operations Experience in a Workforce Management role preferred Strong collaborative skills and ability to work in a dynamic team Proficient in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) Experience with developing, implementing, and measuring retail programs Experience with project management Strong influential, engaging, and persuasive communication skills Strong written, verbal and presentation communication skills Benefits We offer a comprehensive traditional benefits package including medical, dental, vision, life insurance, and 401K. Additional perks include online learning and development, tuition reimbursement, student loan support, mentorship programs, lifestyle reimbursements, vacation, holidays, and parental leave. The company supports work-life balance as part of its culture. Temporary associates: three options for medical/dental/vision insurance and an associate discount. Part-time associates: 401k, short term disability, lifestyle reimbursement, and an associate discount. Flexible Work Schedule: North American hybrid model with in-person days and Work from Anywhere (WFA) up to four weeks per calendar year. Equal Opportunity Employer New Balance provides equal opportunities for all associates to ensure employment, training, compensation, transfer, promotion and other terms are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other protected status. Location and compensation Boston, MA — $59,092.80 to $110,000 (salary range posted)

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