Assistant Front Office Manager

New Today

Job Description

Job Description
Benefits:
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off

Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Competitive Compensation
Job Summary
We are looking for a customer-focused Assistant Front Office Manager to join our team! As the Assistant Front Office Manager, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:
  • Supervise front desk staff
  • Respond to guest concerns and resolve them appropriately
  • Coordinate with other departments within the hotel to ensure guest satisfaction
  • Anticipate the needs of guests and build rapport
  • Uphold the highest standards of cleanliness, sanitation, safety, and conduct
  • Maintain accurate records of registration and payment information
Qualifications:
  • High school diploma/GED required
  • Familiarity with hospitality industry standards
  • Knowledge of front desk operations and procedures
  • Proficient in English; knowledge of other languages is a plus
  • Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
  • Ability to demonstrate genuine care for customers and employees
  • Ability to work in a fast-paced environment

Apply
Location:
Chicago
Category:
Business

We found some similar jobs based on your search