Xfinity Retail Service Associate (Nashville-Franklin Pike)

New Yesterday

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store. Constantly scans the sales floor to ensure counters, devices, accessories and walkways are accessible, clean and functioning and reports to leadership when exceptions are found. Greets customers during busiest moments, ensures they are connected to a sales consultant in a timely manner and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return. Frequently checks and inspects the back of the store for clean, secure and appropriately placed inventory. Assists with receiving inventory and properly stocking the back of house to store standards. Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process. Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience. Readily adjusts and adapts to store management priorities and direction always demonstrating professionalism and integrity. Must be able to carry and lift up to 25 pound boxes, stand and move about the store constantly. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Customer-Focused; The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. High School Diploma / GED Certifications (if applicable) Relevant Work Experience
Location:
Nashville, TN

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