**You must submit an updated resume when applying to this role in order to be considered for the role** Interview process: A video interview and onsite tour will be required in the interview process. If unable to accommodate a video interview, an onsite interview will be required. Proof of identification will need to be brought to the onsite tour. The base pay for this position is $22 per hours + $1.50 Equipment Operator Premium when applicable ShiftMultiple Shift Available Benefits (Start Day 1!)

$1.50 per hour Shift differential for hours worked between 6:00pm - 6:00am

Referral bonuses Overtime hours & pay 401(k) with company match Wayfair company discount Benefits start day one Growth opportunities (Conversions, Promotions, and more!) Dozens of discounts and perks with partners! The Exceptions Management Team (EMT) Warehouse Associate plays a pivotal role in the warehouse environment with a primary focus on ensuring the accurate and efficient handling of exceptions. This role involves optimizing processes, maintaining inventory integrity through rigorous investigation and resolution, and ensuring overall departmental efficiency and cleanliness. The Exceptions EMT is critical in identifying, investigating, and resolving complex inventory and order discrepancies to support both productivity and customer satisfaction through timely problem resolution. Essential Duties. These are the duties that are considered essential and would be completed on a daily basis

Team Leadership & Performance Management:

Answer IB Exceptions tickets waiting on customer. Provide on the spot resolution of Exceptions encountered during the receiving process, ensuring efficient workflow in the PNDs with no roadblocks. Work with IC/QC in real time on timely resolution of inventory adjustments. Conduct necessary training within the department, regarding standard operating procedures (SOPs) and demonstrating best practices with the receivers. Provide real-time feedback to associates regarding performance and quality, addressing issues that do not align with expectations. Monitor and evaluate team member performance, providing coaching and support to associates who may struggle to meet goals. Ensure team adherence to all standard operating procedures (SOPs), job instructions (JIs), safety protocols, and quality standards across all process paths. Act as the first point of escalation for exceptions issues, assisting in problem resolution before escalating to supervisors when necessary. Audit blocks in progress to ensure proper pallet and LP placement guidelines are being followed and that QC requirements are being met. Submit tickets for Exceptions in the system, ensuring timely timestamping at creation. Remove obstacles that may cause injury or delegate housekeeping/5S assignments to maintain a safe environment. Assist in onboarding and conducting necessary training for new and existing associates on exceptions prevention processes, quality standards, and equipment use. Utilizing the #ib-SPO-exceptions-escalation Slack channel to prioritize and escalate issues effectively and working with the FX team. Responsible for aging LPs in PDREC non-storage locations

Marginal Duties. These duties will be completed on an ad-hoc basis

Performing 5S and general housekeeping duties to maintain a tidy and safe environment. Assisting with training new team members on warehouse procedures and equipment operation. Participating in team meetings and providing input on process improvements. Assisting with special projects or tasks as assigned by warehouse management. Participate in facility cleanliness initiatives, including sweeping floors or organizing non-inventory items.

You may be required to labor share or move departments dependent on Operational needs.

This job description is intended to outline the general responsibilities and qualifications of the role. It is not intended to be an exhaustive list of all duties. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. The essential functions of this job must be performed with or without reasonable accommodation.

Job Requirements Below sets out the requirements required for the role.

Requirement Yes/No/Maximum/Size Frequency

Supervisory Requirements

Supervisory Responsibility No

Supervisory Size N/A

Work Environment

Work near moving mechanical parts Yes Full Shift

Work in high, precarious places No

Extreme cold (non-weather) Yes - location dependent Full Shift

Extreme heat (non-weather) Yes - location dependent Full Shift

Noise Levels Yes Full Shift

Confined spaces (in Trailer) No

Physical/Mental Requirements

Standing Yes Full Shift

Walking Yes Full Shift

Sitting Yes Half Shift

Lifting (unassisted) Up to 75lbs Half Shift

Team Lifting Up to 150lbs Half Shift

Bending Yes Full Shift

Squatting Yes Full Shift

Educational/Qualification Requirements

HIgh School diploma or GED Yes Preferable

Previous Warehouse Exceptions Experience Yes Preferable

Leadership potential and a desire to grow within the organization. Yes Preferable

Visual Requirements

Close Vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Color Vision (ability to identify and distinguish colors) Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes fixed on given point) Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Language Skill Requirements

Ability to read and comprehend simple instructions & short correspondence in English Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals in English.

Reasoning Skill Requirements Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions Computer Skill Requirements Tablets, Nexus Device, Inventory Software, Order Processing Systems

This is a floor position that involves physically moving/processing products.

This role requires being both firm and fair—maintaining clear expectations while treating all team members with respect and consistency

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Assistance for Individuals with DisabilitiesWayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.Need Technical Assistance?For more information about applying for a career at wayfair, visit our FAQ page here.About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic. Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.