MUST be able to work onsite, full-time in Washington, DC MUST have VoIP experience, experience with Remedy, and federal government experience Job Summary: • The team is responsible for supporting the technology infrastructure of district offices across the country. • To enhance the delivery of high-quality customer service and streamline administrative processes, this effort aims to provide dedicated support in coordinating technology-related site visits. • The objective is to facilitate effective communication and coordination between staff and external technology vendors, ensuring timely and efficient execution of services. • The scope includes the coordination of site visits for technology vendors performing services such as internet installations, structured cabling, and site surveys. Description of Work: • Serve as the first point of contact for incoming service requests related to district office technology installations. • Coordinate and schedule site visits between district office staff and technology vendors (e.g., ISPs, cabling contractors). • Use Remedy ticketing software to create, manage, and close support tickets accurately and timely. • Maintain clear, professional, and timely communication with internal HIR teams, district office staff, and external vendors. • Document all interactions, updates, and scheduling details within appropriate systems to ensure full traceability. • Track and follow up on pending requests to ensure resolution and closure. • Assist with updating internal tracking systems and documentation related to vendor activities. • Provide regular status reports or updates to supervisors and project leads as needed. Requirements/Experience: • US Citizenship • Experienced in coordinating high-speed internet and VoIP installations in secure government facilities, including those within the legislative branch • 2+ years of experience in customer service or administrative support role. • Strong organizational skills with the ability to manage multiple tasks, requests, and deadlines concurrently. • Excellent verbal and written communication skills to effectively interact with internal teams and external vendors. • Experience with Remedy or similar ticketing and incident management systems. • Fundamental understanding of Network and Technology Infrastructure components, including internet connectivity, structured cabling, and site survey processes. • High attention to detail with strong documentation and record-keeping practices. • Ability to work collaboratively within a team-oriented environment and engage professionally with a diverse range of stakeholders.