RESPONSIBILITIES

• Complete virtual audits and occasional in-store audits as defined by client
• Approximately 2-3 days per month visiting local market stores
• Expected 90% dedicated to remote portal audits
• Store visits may alter per client request
• Actively review all big box retailers every 3 to 4 weeks
• Audit, comment and rate planogram integrity images with retailer systems
• Audit merchandise program resets for accuracy and review inventory levels
• Meet in-person with stores and client leaders as requested
• Receive and respond to customer inquiries
• Attend weekly client calls when directed by leadership
• Complete weekly and monthly customer reports
• Perform other duties as assigned

MINIMUM REQUIREMENTS:

• Travel may be required which may include overnight stays
• A minimum of 1 year customer service experience required

• Strong attention to detail
• Must be Microsoft Office Suite proficient
• Provide excellent customer service to customers
• Excellent communication, written and technical skills required
• HS diploma or equivalent required
• Excellent typing and communication skills using email and web navigation.
• Ability to work independently with minimal supervision

BENEFITS:

• Medical, Vision and Dental options
• PTO and paid holidays
• Internet/cell phone reimbursement
• Mileage reimbursement
• 401(k) and Company Shares through ESOP

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