Customer Service Representative

Are you someone who thrives on connection, loves solving problems, and wants to be part of something bigger than yourself? At Long Island Veterinary Specialists (LIVS), we've been serving pets and their people for over 25 years and we're looking for a Customer Service Representative who shares our passion for care, compassion, and community.

Schedule:

Daytime shifts, with availability on weekdays and weekends.

Compensation:

Starting at $20+, will commensurate with knowledge and experience

What you'll do:

As the first point of contact for our clients, you'll play a vital role in ensuring they feel supported, informed, and cared for every step of the way. This isn't just a desk job-it's an opportunity to build relationships and be part of the journey for pets and the families who love them. Responsibilities may include:

• Greeting clients with warmth and professionalism
• Coordinating admissions, discharges, and patient updates
• Handling medication refill requests and auditing invoices
• Keeping communication clear and compassionate in a fast-paced environment

Who you are:

A natural problem-solver who thrives in a busy, multitasking role

Organized, detail-oriented, and reliable

Strong communicator with excellent interpersonal skills

Someone who genuinely enjoys working with both animals and people

Prior customer service experience is a plus (but we're happy to train the right person!)

Who we are:

LIVS is a well-established, AAHA-certified specialty and emergency hospital with a team of 160+ enthusiastic professionals who live by our mission: "Pro Bono Animalium Hominumque... For the good of animals and humans." We combine advanced diagnostic technology with a deeply supportive, collaborative environment-because while our equipment is top-notch, it's our people who make all the difference

What we offer:

Full-time & part-time opportunities (30+ hrs/wk)

Paid on-the-job training & mentorship

Health, dental, and vision insurance

401(k) with company match & retirement plan

Paid vacation, sick time, and parental leave

Employee assistance program

Discounted care for your pets ????

Growth and education opportunities within a supportive team

If you're ready to bring your energy, heart, and dedication to a team that makes a difference every single day, we'd love to meet you. Apply today and help us continue our mission-caring for animals and the humans who love them.