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Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Get AI-powered advice on this job and more exclusive features. Are you ready to lead the charge in redefining live, immersive entertainment? Escapology, the world’s premier escape room company, is seeking a general manager in the San Francisco Bay Area. About Us At Escapology, we’re in the business of unforgettable experiences. With locations that have wowed audiences around the globe, our escape rooms bring people together for a shared adventure. We’re poised to set a new standard in immersive entertainment. The Opportunity This is a career-defining role where you’ll own every aspect of venue operations. You will have the chance to deliver a unique guest experience that blends top-tier hospitality, incredible games, and meticulous operational excellence—all while working in a dynamic environment that rewards passion and leadership. What You’ll Do Operational Excellence Oversee all day-to-day operations to ensure your venue runs like a finely tuned machine. Implement and execute operational policies and procedures that enhance efficiency, service quality, and guest delight. Ensure compliance with all health, safety, and labor standards while pushing the envelope in guest experiences. Guest Experience & Customer Service Create and nurture a 5-star guest experience, driving positive reviews, word-of-mouth buzz, and repeat business. Proactively address customer feedback and resolve any issues with professionalism and flair. Collaborate with marketing and group sales teams to promote exclusive events. Recruit, train, and inspire a dynamic team of managers and game masters to deliver rockstar-level service. Oversee scheduling, staffing, and performance evaluations, ensuring operational efficiency during peak times, seasonal fluctuations, and special events. Foster a culture of continuous improvement through regular training and continual development. Monitor expenses and revenues, and analyze key metrics to optimize profitability. Oversee reporting, record keeping, and system management (including scheduling software, POS, and HR tools) to ensure smooth backend operations. Collaborate on inventory management, maintenance, and vendor relationships to keep our facility—and our games—in top condition. Facility & Game Management Maintain the flagship venue’s aesthetic and operational integrity, from the puzzles and props to the facility’s overall ambience. Coordinate regular inspections, repairs, and preventative maintenance for both facility systems and game components. Serve as the escalation point for technical issues and lead hands-on repairs where possible. What We’re Looking For Experience & Leadership: 4+ years of management experience in restaurant or live immersive entertainment; with a proven track record of running high-energy, customer-centric operations. Operational Savvy: Strong background in operational management, leadership, staffing, and facilities maintenance. Passion for Guest Service: A relentless commitment to creating unforgettable experiences, coupled with excellent communication and problem-solving skills. Operational Excellence: A proactive leader who thrives in fast-paced environments and is eager to drive operational excellence and problem solving. Team Builder: A collaborative leader with the ability to inspire, develop, and coach a diverse team while maintaining a fun, inclusive culture. Hands-On Approach: Ready to dive into both high-level strategy and the nitty-gritty details, ensuring every guest leaves with a smile. Ready to make history? If you’re an incredible leader who’s excited to develop your team and deliver exceptional guest experiences, we want to hear from you. Join us in transforming entertainment—apply now to become a Venue General Manager at Escapology. Escapology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment Type: Full-Time Transform your career and help us create experiences that thrill, challenge, and inspire guests every day! Salary range: $69,000 – $79,000 annually, depending on experience, plus additional monthly bonus potential. Benefits include health insurance, 401k, and more. Seniority level Seniority levelMid-Senior level Employment type Employment typeFull-time Job function Job functionManagement and Manufacturing IndustriesEntertainment Referrals increase your chances of interviewing at Escapology by 2x Get notified about new General Manager jobs in San Francisco Bay Area . 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