Role Name: Lead UX Researcher Location: Phoenix, AZ (Onsite) Duration: 12+ Months

Job Description: Were looking for a Lead UX Researcher to drive research for a next-generation retail technology system . Responsibilities: Lead the research process for a cross-functional team, proactively planning research that drives the product roadmap in partnership with design, product, and engineering. Conduct qualitative and quantitative research in a rapid, iterative environment , with close cross-functional collaboration. Evaluate system usability in real-world environments , mocked up environments, our out-of-context as appropriate. Set prototype requirements, getting into design tools to collaborate as needed. Define and measure quantitative UX goals and metrics to evaluate success in early iteration phases as well as post-release. Assess product readiness for rollouts at increasing degrees of scale, ensuring user experience issues are identified early and effectively prioritized based on scale and severity Translate insights into clear, actionable guidance for the cross-functional team . Become the expert on user needs in the product domain, telling compelling research-driven stories to influence leadership decisions.

Qualifications: 10+years as a UX researcher embedded in a cross-functional team with a rapid, iterative process 2+ years leading research, proactively planning research that drives the product roadmap . Hands-on experience driving the full user research lifecycle (study design, recruiting, moderation, analysis, reporting, and communicating) Strong qualitative research skills, with an ability to use quantitative methods such as attitudinal surveys and benchmark usability testing as needed. Demonstrated ability to lead and influence across business functions. Experience bringing technology products from concept to scaled release , preferably in a retail, food service, or other operational environment. A degree in Human Computer-Interaction, Human Factors, Information Systems, Cognitive Science , or a similar degree with a research component , or equivalent experience Strong portfolio/case studies demonstrating strong methodology, collaboration, and how your research influenced outcomes (to be reviewed in interview process - online portfolio not required Familiarity with building/editing Figma prototypes is a plus.