MIKA Floor Manager

MIKA, led by world-renowned Chef Michael White, brings the essence of refined Italian dining to Coral Gables. With a focus on exceptional cuisine, world-class hospitality, and an elevated dining experience, MIKA sets the standard for excellence in the fine dining scene.

Position: Floor Manager

The Floor Manager plays a vital role in leading the Front of House (FOH) team, ensuring seamless daily operations, and delivering an unparalleled guest experience. This individual is a hands-on leader, dedicated to upholding service standards, fostering team engagement, and ensuring every detail of the dining room is executed to perfection.

Key Responsibilities

• Lead and supervise FOH staff during service to maintain MIKA's standards of excellence.
• Ensure smooth daily operations, including staff punctuality, table assignments, and shift organization.
• Conduct pre-shift lineups to communicate menu updates, service notes, and guest expectations.
• Actively engage with guests to ensure satisfaction, resolve issues promptly, and build relationships with regular clientele.
• Collaborate with the AGM, GM, and culinary team to align on service flow and guest experience.
• Oversee opening and closing procedures for the dining room.
• Monitor cleanliness, organization, and readiness of FOH areas at all times.
• Support training and development of team members, reinforcing service standards and operational procedures.
• Assist in scheduling, payroll management, and labor cost control.
• Maintain compliance with health, safety, and sanitation standards.
• Lead by example with a floor presence that is attentive, polished, and guest-focused.

Qualifications

• Minimum 23 years of supervisory or management experience in fine dining or upscale hospitality.
• Strong leadership and team management skills, with the ability to motivate and coach staff.
• Excellent interpersonal and communication skills.
• Guest-first mindset with a refined sense of hospitality.
• Knowledge of Italian cuisine and wine is a strong plus.
• Organized, detail-oriented, and able to thrive under pressure.
• Flexible schedule, including nights, weekends, and holidays.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with Chef Michael White and a world-class hospitality team.
• Professional growth and career development in a premier dining concept.
• Team-oriented, dynamic work environment.