Job Summary:

The Training Manager is responsible for monitoring the development, implementation, and monitoring of the Training Department with a variety of work in Operations, Training, and Human Resources. This position is a key management role for the corporate office.

Essential Role and Responsibilities:

• Over see creation of the Training calendars for new hires
• Ensure all Training programs are in compliance with the BACB and adapt to all regulation changes.
• Create Training material and Powerpoints, as needed.
• Communicate with the Onboarding team for new hire preparation prior to the first day of training.
• Oversee the scheduling and organization of all staff involved in new hire training; ensure calendar invites and zoom links have been sent out.
• Assist in scheduling training makeups with new hire(s) and supervisors.
• Ensure maintenance of relias training, staff credentials, and applicable warnings have been sent to staff.
• Perform a check of the SAM, DHCS and OIG databases during the second month of each quarter.
• Oversee training admin has ensured that all staff with a valid State of Nevada Licensure begin their renewal on time in order to prevent service interruptions.
• Work with Clinical Directors in the development of strategic plans for training compliance and development.
• Provide an overview of GOALS policies and expectations during Training and lead new hires through essential information pertaining to their RBT credentialing process on their first day of work.
• Teach "Welcome to GOALS", "Logins and Setup", "Spiceworks", and "Code Metro" training.
• Supervise staff during Training.
• Guide staff through the progress of obtaining their RBT Certification
• Assist in making and rescheduling overlaps
• Meet with new hire prior to their first overlap and guide them through catalyst
• Check on the progress of their overlaps
• Help therapists schedule Competency Assessments with BCBAs and BCaBAs.
• Respond to emails sent to the Training Department within 2 business days.
• Update "Responsible Certificant" document, as needed.
• Check in with uncertified BTs once a week. Follow up after reported assessment or exam dates.
• Assist Training Admin in screening for and notifying staff of upcoming credential expiration dates including RBT/BCBA/BCaBA and CPR once per month.
• Assist Training Admin in screening for and notifying staff of upcoming expiration of TB test results, Flu Shot, and COVID-19 vaccine once per month.
• Assist Training Admin in screening for and notifying staff of upcoming expiration of Driver's License and Registration once per month.
• File and track submission of supervision forms, as needed.
• Read the BACB newsletter monthly and discuss details with Operations and the CEO.
• Provide Clinical Staff with training updates monthly during the Supervisor Meeting.
• Oversee the creation and maintenance of training transcripts and certificates.
• Call no-shows on the first day of training and report to HR and Jobs.
• Develop and maintain a record of employees who have attended training.
• Evaluate the changing needs of the company and plan training programs accordingly.
• Conduct performance evaluations with Training, provide performance feedback.
• Participate in projects related to accreditation.
• Provide leadership development education with Supervisors and company management.
• Provide additional training options to retain, develop and bring wellness to current employees.

Qualifications and Education Requirements:

• Computer Proficient and well versed in MS Office and Google Apps.
• Customer Service skills essential
• Strong verbal and written communication skills.
• Excellent management and leadership skills.
• Highly detailed-oriented and organized
• High patience level
• Capable of multitasking and handling difficult situations

Positions Supervised (Direct Reports):

• Clinical Supervisors
• Training Administrators
• Training Assistant Managers

Preferred Education or Training Equivalent to:

• Bachelor's Degree from an accredited College preferred.
• Minimum of one year of experience in management preferred.

Minimum Years of Additional Related Experience:

• One year of related professional experience is preferred.
• One year experience in ABA required.

Special Qualifications (Skills, Abilities, Licenses):

• Sensitive to working with an ethnically, linguistically, culturally, and economically diverse population.
• Strong decision-making skills with the ability to multi-task, self-motivate and function as part of a multi-level team.
• Able to exercise confidentiality and discretion pertaining to the work environment
• Able to appropriately interpret and implement policies, procedures, and regulations
• Able to obtain criminal record clearance through Department of Justice
• Able to obtain a negative Tuberculosis test
• Able to demonstrate effective time management
• Applicable knowledge of all computer applications such as Excel, Word and PowerPoint

Physical Requirements (Approximate Percent per 7.5-hour Workday):

• Ability to work for extended periods at computer workstation (90%+)