Trainee Shift Supervisor At CVS Health, we are dedicated to creating a healthier world for every consumer, surrounded by colleagues who are passionate about transforming healthcare. As the leading health solutions company in the nation, CVS Health reaches millions of Americans through our local presence, digital channels, and over 300,000 dedicated team members who care for people when and where they prefer. Our mission is carried out through compassion and connection, every day. Position Overview The Trainee Shift Supervisor position is a vital entry-level role designed to equip employees with the skills necessary for future supervisory positions, such as Operations Supervisor or Shift Supervisor. As a Trainee, you will engage in foundational operations and management training while learning key business strategies, including enhancing customer loyalty through exceptional service and embracing the CVS/pharmacy culture. Successful completion of the training program prepares you for potential promotion to an Operations Supervisor or Shift Supervisor role, where you will support the CVS Store Management team in executing store performance while fostering consumer loyalty through outstanding customer service. Key Responsibilities: Collaborate effectively with store management and team members. Supervise store crew by assigning tasks, directing activities, and following up. Communicate important information between store management and staff. Assist customers with inquiries, issues, and complaints. Promote CVS's customer service culture: greet, offer help, and thank customers. Address customer relations concerns in line with company policy, ensuring a positive shopping experience. Maintain confidentiality of customer and patient information. Qualifications: Successful candidates will possess strong deductive reasoning, analytical, and computer skills along with advanced communication abilities. Flexibility in scheduling is essential, including the willingness to work early mornings, evenings, weekends, and overtime as necessary. Preferred Experience: Previous retail experience. Education: A high school diploma or equivalent is preferred but not mandatory. Expected Hours: This position is a full-time role with an anticipated schedule of 40 hours per week. Shift Availability: Candidates must be able to meet the required schedule. Compensation: The typical pay range for this position is $16.00 - $24.00 per hour. This range reflects the base hourly rate for roles in this job grade. The actual salary will be determined based on various factors including experience, education, geographic location, and other relevant considerations. Benefits: We take great pride in offering a comprehensive benefits package, investing in the physical, emotional, and financial well-being of our team members and their families: Accessible medical plan options, a 401(k) with company matching, and an employee stock purchase plan. Complimentary programs for all employees, including wellness screenings, tobacco cessation, weight management support, confidential counseling, and financial coaching. Benefit solutions tailored to meet diverse needs, including paid time off, flexible working hours, family leave, dependent care resources, assistance programs, tuition benefits, retiree medical access, and more based on eligibility. We consider qualified applicants with arrest or conviction records for employment following all applicable federal, state, and local laws.