Tennis Center Senior Customer Service Representative
New Yesterday
Full-Time, Non-Exempt
Number of Openings: 1
Salary Range: $19.50-$21 per hour
The Tennis Center Senior Customer Service Representative is responsible for assisting in the daily operations of the Tennis Center. The position is responsible for performing all essential functions as outlined below. The position reports to the Tennis Center Customer Service Manager.
ESSENTIAL JOB DUTIES:
Provide excellent internal and external customer service: Assist the Tennis Center Customer Service Manager with front desk administration duties.
Assist with administration duties for tennis leagues
Act as a club representative for league matches.
Listen to and effectively respond to customer needs and concerns.
Communicate and collaborate with coworkers in all departments. Regularly communicate with the Tennis Center Customer Service Manager on Park District matters.
Work with other staff members to address facility, program and service issues.
Assist with membership and programming administrative duties.
Efficiency and productivity: Accurately complete tasks in a timely manner.
Take initiative to complete tasks with minimal assistance.
Provide accurate information: Be familiar with facility operating hours, website content, program information, program changes (i.e., staffing, schedules, locations), special events, and other issues affecting customer service.
Daily financial responsibilities: Collect fees and balance cash receipts daily.
Maintain accurate court sheets.
Assist with auditing the court sheets.
Problem solving: Good decision-making and the ability to effectively deal with upset customers is required.
Safety of staff and participants: Support the District's safety initiative, including adhering to policies and procedures, safely performing your job, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace.
Customer Service training: Attend staff meetings.
Attend scheduled customer service training sessions.
Assist the Customer Service Manager with the Customer Service Representative's training.
Facility upkeep: Assist with maintaining lounge areas, locker rooms, hallways, and towel service.
Focus on welcoming diversity, encouraging inclusio,n and creating equity for all.
HOURS:
The Senior Tennis Center Customer Service Representative is a full-time position working a minimum of 40 hours per week. Scheduled hours will vary based on the staffing needs of the Tennis Center's Front Desk, including 3 weekday shifts, and 2 weekend shifts, with a 1/2 hour unpaid lunch.
EDUCATION, EXPERIENCE, AND TRAINING: High School Diploma and 1 year of customer service experience
Valid Illinois driver's license (Class D)
Current CPR/AED/First Aid certification required or training provided by the Park District.
THE OAK BROOK PARK DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. Employment with the Park District is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, age, color, sex, religion, veteran status, national origin, sexual orientation, disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify our ADA coordinator at (630) 645-9529.
Bilingual Candidates Encouraged to Apply.
Benefits Include:
Medical, Dental, and Vision coverage
Life Insurance (basic & voluntary additional coverage)
IMRF Defined Benefit Pension
Short- and Long-Term Disability (IMRF)
457 Defined Contribution Plans
Medical and Childcare Flexible Spending Accounts
Paid Time Off (sick, vacation, and personal time)
Paid Family Leave
Tuition Reimbursement
Park District Membership, Program, and Rental Discounts
- Location:
- Oak Brook, IL, United States
- Job Type:
- FullTime
- Category:
- Office And Administrative Support Occupations
