Temporary Service Desk Specialist - Health Department

3 Days Old

Desktop Support Specialist

Provides desktop support for Salt Lake County users at local and remote sites. Responds to trouble calls, performs day-to-day service desk operations duties, and provides technical support to county staff as needed.

Minimum qualifications include three (3) years of related experience or an equivalent combination of education and experience. Education will not substitute for one (1) year of experience. Preferred certifications include ITIL Foundations, A+, MCP, MCDT, CCNA, CCDA, Network+, Networking Essentials, MCSA, or other equivalent certifications.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

Essential functions include diagnosing, repairing, and installing computer-related hardware and/or software systems, utilizing, maintaining, installing, troubleshooting, upgrading, and networking computer systems, servers, printers, point of sale systems, mobile devices, and peripheral devices for performance and security-related issues as needed, utilizing deployment packages where applicable for various end-user applications, providing desktop networking connectivity (including wireless) support, developing updates and maintaining technical documentation, analyzing trends to prevent negative impact on infrastructure, conducting after-action reviews and addressing root causes, and recording resolution findings, coordinating activities with network services, security, application, and infrastructure groups, evaluating vendor-supplied software, assisting management and customers in making appropriate decisions regarding needed hardware sizing, configuration, etc, and configuring operating systems to support applications.

Knowledge of technical hardware, software, security, and associate peripherals, client server desktop support, service desk functions such as incident ticketing and tracking systems, cloud solutions, and their impact on end-users.

Skills and abilities to communicate effectively, both verbally and in writing; solve complex problems; effectively apply general principles to specific conditions; facilitate projects and meetings as assigned; analyze business and technical processes and determine ways of making them more efficient; remain calm under stress and quickly adjust, evolve, and multi-task between several competing priorities at once; and maintain confidentiality and professionalism.

Temporary positions are "at will", FLSA non-exempt employees who are not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month. They are not considered merit employees and may be terminated for any reason, without notice, and without a pre-termination hearing.

Work duties are typically performed in a general office setting. This position works closely with other Service Desk Specialists 20 hours a week in office during business hours, Monday to Friday, 8:00 AM to 5:00 PM.

Location:
Salt Lake City

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