Team Management:

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered. Lead a geographically dispersed workforce across various software products. Cultivate a collaborative, trust-based, and evolving culture. Assemble and nurture a high-performing team, promoting continuous learning, development, and excellent customer experiences. Customer Experience: Champion innovative customer support strategies by introducing new ideas and technologies to enhance the customer experience and industry leadership. Oversee Quality Assurance programs to ensure service excellence through performance monitoring, coaching, and process improvement. Resource Planning: Manage workload distribution, address obstacles proactively, and collaborate with other departments to ensure effective progress. Conduct regular team capacity reviews and recommend scaling strategies. Collaboration: Work with cross-functional teams to ensure business requirements are met with technically robust solutions. Collaborate with business leaders to understand upcoming needs and communicate strategic plans. Escalations Management: Serve as the primary escalation point for senior technical support inquiries. Coordinate with internal teams to resolve escalations or escalate further if needed. Other Responsibilities: Set clear goals and prioritize tasks. Mentor team members for personal and professional growth. Participate in meetings and process improvement initiatives with supervisors and managers. Manage relationships with outsourced support partners to ensure alignment and quality. Qualifications: Degree or equivalent experience; Bachelor's in business, IT, or related field preferred. 3+ years in leadership, managing performance and guiding teams. 5+ years troubleshooting complex software applications. Strong technical support experience with external and global customers. Ability to communicate technical concepts to non-technical audiences. Experience working cross-functionally to drive customer success. Ability to learn new technologies quickly and perform under pressure. Fluent in English; additional languages beneficial. Compensation and Benefits: Salary range: $100,000 - $130,000, plus annual bonus (up to 20%). Health, wellness, and retirement benefits. Paid time off: 15 vacation days, 12 holidays, 72 hours sick leave. About UL Solutions: UL Solutions is a global leader in safety science, providing testing, inspection, certification, software, and advisory services worldwide. We are committed to safety, security, and sustainability, helping customers innovate and grow responsibly. UL LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace.

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