POSITION SUMMARY

The Sustaining Engineering Manager leads the ongoing support and continuous improvement of released products, ensuring their reliability, serviceability, and lifecycle performance. This role oversees a cross-functional team of mechanical and electrical engineers and is responsible for managing technical projects, developing upgrade and refresh programs, and supporting service engineering needs. The manager also drives project planning, reporting, and budgeting while ensuring alignment with business goals and customer satisfaction.

RESPONSIBILITIES

Program and Project Leadership

Lead the  development and launch of upgrade programs  to enhance service offerings, product performance, and extend lifecycle.

Manage  refresh programs  for aging platforms to ensure continued support and compliance.

Oversee  engineering-to-order (ETO) solutions for service , ensuring timely and cost-effective delivery.

Lead and mentor a team  of mechanical and electrical engineers in executing sustaining engineering initiatives.

Oversee sustaining technical projects , ensuring alignment with product strategy and service needs.

Develop and maintain project dashboards  to track status, milestones, and roadblocks.

Develop and manage project budgets and schedules , ensuring resource alignment and timely execution.

Service and Support Infrastructure

Manage  tools and test equipment calibration  to ensure accuracy and compliance with standards.

Define and establish  spare parts setup  for new and existing products.

Oversee  part number creation and maintenance  using PD Cloud.

Identify and validate  substitute and alternate parts  to mitigate supply chain risks and support continuity.

Responsible for the Change Management system , supporting both Change Originator and Change Analyst.

QUALIFICATIONS

Bachelor’s degree in Mechanical, Electrical, or Industrial Engineering (Master’s preferred)

5+ years of experience in sustaining or product engineering, with at least 2 years in a leadership role

Proven experience managing cross-functional engineering teams and technical projects

Strong understanding of product lifecycle management (PLM) systems, preferably PD Cloud

Experience with ETO processes, service engineering, and field support

Proficiency in project management tools and reporting dashboards

Excellent communication, collaboration, and problem-solving skills

TIME TRAVEL REQUIRED

15% travel is required

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:   Safety.  Integrity. Respect.  Teamwork.  Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

Customer Focus

Operational Excellence

High-Performance Culture

Innovation

Financial Strength

OUR BEHAVIORS

Own It

Act With Urgency

Foster a Customer-First Mindset

Think Big and Execute

Lead by Example

Drive Continuous Improvement

Learn and Seek Out Development

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.  With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.