AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs.

Essential Duties and Responsibilities:

Respond professionally to customer inquiries via phone and email timely.

Investigate non-serviced pickup requests and delayed delivery shipments.

Pro-actively review account information for possible non-compliance and resolution, collaborate with Service Center personnel and other team members.

Understand operating and data transmission requirements of the assigned account.

Track and follow up on delayed or disrupted services.

Application of ANSI codes to meet customer requirements.

Prepare for and attend required customer meetings.

Maintain detailed and accurate customer records in company systems

Identify opportunities to improve customer experience and system tools.

Pay Range: - , General Benefits:

As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as:

Health, Dental and Vision Insurance

Company Health Savings Account Contributions

401k with company match

Company paid life insurance

Long Term Disability

Dependent Life Insurance

Accidental Death & Dismemberment Insurance

Wellness programs

Paid Holidays

Paid vacation

Weekly direct payroll deposits

Tuition Reimbursement Program

Employee Assistance Program

Job Requirements

High school diploma or equivalent required

Strong communication and interpersonal skills

Ability to multitask and work in a fast-paced environment

Proficiency with computers, and basic office software

Problem-solving skills and a customer-focused mindset

Ability to remain calm and professional under pressure

Attention to detail

Time management and organization

Team collaboration.

Professional representation

Confidentiallity

Category:

Service Center Administration