Store Manager, Google Store Retail Georgetown, Washington

Store Manager, Google Store Retail Georgetown

3 Days Old

Job Description

Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it!

The Google Store Manager will be expected to create an outstanding sales and a "consumer first" service environment in the world's first Google retail store. The Store Manager will be responsible for overall employee management at the retail store to include hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations. Maintain inventories at adequate levels, promote sales, and maintain the appearance of the store. Complete accounting and paperwork associated with cash receipts and prices and conducts physical inventories.

Salary: $90,000-$100,000

Responsibilities

Essential Functions of this Position

Build and inspire 'Radically Helpful' customer focused teams.

Develop and communicate clear strategies that deliver business results, operational excellence, and brand visual standards.

Create an inclusive, collaborative and engaging environment.

Lead and manage store team that focuses on promoting customer loyalty & measurable results.

Manage team to deliver event content that grows customer knowledge & engagement.

Collaborate and provide feedback to improve product performance & customer experience.

Seek out and respond to customer concerns, escalations, and utilize feedback to improve overall experience.

Customer Experience and Sales

Fully accountable for execution of operations initiatives

Fully accountable for execution of sales, service and customer experience initiatives in store.

Responsible for making sure the consumer experience is enjoyable for all guests and that the consumer experience represents the brand

Supervise personnel:

Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity

Consistently demonstrate excellent leadership and coaching skills

Build a diverse and high performing team

Create a work environment where motivated people can excel

Oversee store floor experience

Own associate coordination and welcome process

Support team and assist with customer transactions

Coach and counsel personnel on consumer experiences, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance

Deploy ongoing education tactics to maintain experience integrity

Facilitate weekly personnel training/educational sessions

Resolve or escalate appropriately any service issues

Ensure employees always represent/ embody the brand

Employee Management and Development:

Interview, hire and make necessary discipline decisions, including terminations, for store personnel

Inspire and engage employees by motivating team to succeed through incentives, team activities, and culture building

Fully understand and assist in educating personnel on the incentive plan and ensure employees know how to maximize

Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion

Improve employee engagement through appropriate behaviors and actions

Observe and coach employees to provide feedback around sales technique effectiveness and providing excellent customer service

Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed

Resolve quickly any store level fraud issues communicated by security, may involve working with security or finance teams

Ensure Fair Labor Standards Act (FLSA) compliance

Approve and communicate temporary assignments and overtime for floating personnel.

Make sure the team has fun!

Product Launches:

Partner with client Experience Manager(s), client cross-functional teams, Regional Manager, and other appropriate parties to successfully launch new products, services or processes

Actively inspect post-launch and drive improved results with best practices

Inspect that employees are properly trained on new products and promotions to sell with confidence

Document and report concerns with sellers' knowledge and/or behavior and provide additional coaching and/or discipline as appropriate

Coordinate with security, facilities and store management to ensure smooth product launch day execution including: Store Operations and Staffing/Scheduling

Responsible for all activity in store at all times

On the sales floor the majority of the time to coach and develop personnel

Partner with Regional Manager to review staffing forecast plan

Employ scheduling tool to properly staff and meet business needs, training and special events such as product launches.

Merchandising:

Accountable for adhering to the merchandising standards

Instill a sense of pride and ownership in space appearance - where all associates understand the space is the face of the brand to every consumer.

Compliance:

Drive operational compliance of back office processes, procedures and policies

Ensure timely completion of required training to empower personnel to succeed

Implement, execute and inspect existing and new retail programs, tools and training

Execute monthly cost reviews of overtime, discounts, returns and credits

Responsible for ensuring the training for store employees to ensure they have the appropriate level of system/tool access for their roles and responsibilities.

Other:

Report fraudulent activity to Security

On-call for emergencies

Continuously display high integrity

Develop strategic perspective and champion change

Inspire others to high performance through collaboration and teamwork

Utilize professional expertise to solve problems and analyze issues

Capture initiative and strive for results

Other duties as assigned.

Qualifications

5-8 years of prior Retail Management in high touch customer facing environments

5+ years of prior supervisory/management experience

Previous general retail merchandising/management experience preferred

Proven success in a similar role

Proven ability to manage large dynamic teams

Effective communication, leadership and analytic skills

Strong organizational skills with attention to detail project management experience, and prioritization of tasks

Possess strong written and verbal communication, and working knowledge of G-Suite

Have a strong working knowledge of human resources policies and standard operating procedures

Experience conducting employee coaching, counseling and performance, positive reinforcement.

General awareness of consumer electronics industry

Ability to lead a team in a manner that will build team morale and accomplish objectives

Create a safe environment for guests and employees

Self-motivated with strong organizational skills and the ability to schedule tasks and people in order to meet program goals

Excellent sales skills and demonstrated ability to meet or exceed performance standards

Ability to motivate and lead direct reports

Ability to work flexible hours, including evenings, weekends and holidays

Work with employees to elevate skills and performance, providing coaching on opportunities for improvement

Maintain knowledge of all products - complete and support employees with required training on current and upcoming products.

Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, Dental, Vision, and Telehealth

Basic Life Insurance and AD&D

Voluntary Life Insurance

Short Term and Long Term Disability

Flexible Spending Account

Health Reimbursement Account

401(k) match

Legal Insurance

Pet Insurance

Employee Assistance Program

Employee Discount Program

Tuition Assistance Plan

Paid Time Off and Company Paid Holidays

About Us

Mosaic is a part of Acosta Group - a collective of the industry's most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field marketing, to design and production. With a 35+ year history, Mosaic has office hubs in Chicago, Dallas, and Toronto and full reach across North America.

We focus on creating brand experiences that connect brands with consumers in creative and relevant ways. Mosaic's ultimate mission is to propel our client's business, culture, and communities forward to make the human experience better. We are diverse, yet like-minded individuals, and we believe in taking risks and creating shared experiences, not just for our clients, but for each other. Every associate is given the keys to charter new ground as they collectively live in the moment of building memorable experiences together.

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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Location:: Washington
Job Type:: PartTime

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