Associate Product Specialist, Product Management, Digital Commerce The Mastercard Checkout Solutions team is looking for an Associate Product Specialist, Product Management, Digital Commerce to bring new products from concept to launch and commercialization. The ideal candidate will be highly motivated, intellectually curious, analytical, and excited by the challenge of balancing the needs of many diverse stakeholders.
Our team leads Mastercard's efforts to build and scale digital payment products that enable commerce across devices, contexts, and geographies. We work with the biggest names in tech, ecommerce, and financial services to leverage Mastercard's technological capabilities to solve partner business problems, create new propositions, and ensure seamless, secure, and inclusive payments.
The Associate Product Specialist, Product Management, Digital Commerce will be focused on creating an entirely new way for consumers to more directly engage with payment credentials wherever they are stored and used for payment across interfaces. This individual will drive components of Mastercard's Checkout Services product suite from concept to market launch and scale across global markets.
Support the Mastercard Virtual Card Token Program (MVCT) and help execute the strategy for pilot, go-to-market, and scaling of the product. Act as the global subject matter expert for the program among your counterparts in each target region. Provide direct support as each of these teams drive product adoption among customers in their market. Build and maintain a global customer pipeline and support regional delivery teams to onboard customers.
Refine and maintain the product roadmap, aligning with business objectives and customer needs. Help to develop and refine product value propositions that resonate with customers, balance contrasting interests among customer sets, and function across target markets/regions with different consumer-level considerations. Build enthusiasm around this value proposition among key stakeholders and work with the communications & sales teams to create corresponding sales and training materials.
Collaborate with internal stakeholders, building a coalition to progress the product through the first phases of its lifecycle with a vision and objective of rapidly achieving scale. Interface regularly with internal as well as external customers and stakeholders, including card issuers, digital wallets, acquirers, and payment service providers, to ensure challenges and opportunities are fully understood and captured.
Help define the commercialization strategy for the program, including pricing at the global and regional level, ongoing P&L, and long-term revenue projections.
Track and analyze program performance, identifying opportunities for improvement and drive data-driven enhancements to address customer requirements or scale customer adoption.
Support adjacent products, and drive development of new products and features.
All About You
Comfortable rapidly absorbing large volumes of complex business and technical knowledge. You seek out daunting intellectual challenges as a pastime.
Demonstrate natural curiosity and proactively seeks solutions independently
Strong problem-solving skills, with the ability to analyze complex issues and develop effective strategies.
Exceptional communication skills, both verbal and written, to convey complex ideas clearly and collaborate effectively
Ability to work autonomously while maintaining alignment with team objectives.
Comfortable navigating ambiguity and adapting to changing priorities.
Possess a blend of analytical capability, strategic thinking, and emotional intelligence and able to dive deep on all areas of the business to deliver creative solutions to unstructured problems.
Willing to hear new ideas and objectively consider challengers in the interest of achieving the best possible customer outcomes.
Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Digital Wallet Operators, and Merchants.
Knowledge of the business drivers and technology of consumer payments, especially digital wallets, tokenization, and authentication, across global regions and markets will be a plus.
Bachelor's degree required.
Strong written and verbal communication skills.
Ability to demonstrate strengths in product design, presentation building, and self-led prototyping will be a plus.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.