Job Summary

The Grand Theatre is located on South City Campus. Ushers are empowered to advocate for the patrons and are expected to greet patrons, manage will call and concessions, and provide friendly ushering during performances as assigned. Patron Services Staff are also expected to be friendly and attentive to patron needs while maintaining a comfortable environment so contract artists, crew, and patrons can focus on the show. This is an entry level position, but The Grand is known for promoting within and providing networking opportunities for career advancement possibilities in the community. Essential Responsibilities and Duties Key Responsibilities: Ushering • Ushering patrons to their seats on performance night • Directing patrons to relevant areas in the theatre • Maintaining comfortable atmosphere during performance by moderating cell phone/digital device use and patron behavior • Handling minor patron customer service issues such as double seating and errors in ticket handling. • Maintain theatre appearance and presentation. • Take part in any extra training as required, and take a proactive approach in remaining aware of box office policy.

Essential Responsibilities and Duties Continued Minimum Qualifications • Must be eighteen (18) years of age. • Graduation from an accredited high school or its equivalent is required. Preferred Qualifications Experience in cash register operation and keeping accurate financial records is preferred Experience in a customer service position preferred Bilingual applicants desired Knowledge, Skills & Abilities • Good working knowledge of computers • Ability to meet and deal with the public, both adults and children • Ability to communicate effectively, in person, via email/telephone, and in writing • Flexible availability – afternoons, evenings, and weekends needed • Ability to communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College. Ability to work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities. Non-Essential Responsibilities and Duties