ServiceNow Developer – Retail & Cosmetics - SNDEV 25-22212

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Job Title: ServiceNow Developer – Retail & Cosmetics Location: Remote Contract Duration: 6 Months
Job Overview:  We are seeking a skilled ServiceNow Developer to support digital transformation initiatives for a leader in the retail and cosmetics sector. This remote, contract-based role requires hands-on experience across various areas of the ServiceNow platform, including ITSM modules, scripting, integrations, and performance optimization.
Key Responsibilities:
1. ServiceNow Platform Expertise
Deep understanding of ServiceNow architecture (tables, workflows, scripts, ACLs, etc.)
Proficiency with core ITSM modules: Incident, Problem, Change, Request, CMDB
Experience developing custom applications using ServiceNow App Engine
2. Scripting & Development
Strong JavaScript skills for server and client-side scripting
Familiarity with Glide APIs (GlideRecord, GlideSystem, GlideAjax, etc.)
Development of Business Rules, Script Includes, UI Policies, Client Scripts, and Workflow Scripts
Service Portal customization using AngularJS, HTML, and CSS
Integration with third-party systems using REST/SOAP APIs
3. Configuration & Administration
Configuration of Flow Designer, Workflows, and Automation Rules
Customization of Forms, Fields, UI Actions, and Access Control Rules (ACLs)
Management of Service Catalog and Request workflows
4. ITSM & ITIL Knowledge
Familiarity with ITIL best practices
Experience in Incident, Problem, Change, and Asset Management workflows
SLA configurations and notifications
5. Integration & Automation
Use of Integration Hub for low-code/no-code solutions
Orchestration for task automation
MID Server setup and management for on-premise integrations
6. Performance & Troubleshooting
Use of Script Debugger and System Logs for diagnostics
Script optimization for performance tuning
Ongoing monitoring of Instance Health
7. Security & Compliance
Implementation of Role-Based Access Control (RBAC)
Ensuring data protection and encryption standards
Adherence to governance and compliance frameworks
8. Reporting & Analytics
Creation of reports, dashboards, and performance analytics
Experience with CMDB reporting and SLA tracking
Required Skills:
Strong understanding of ServiceNow architecture, workflows, and ACLs
Proficiency in JavaScript, the primary scripting language for ServiceNow
Apply
Location:
Bolingbrook

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