Service Writer / Warranty Claims Processor
New Today
We are looking for a well-qualified and motivated Service Writer / Warranty Claims Processor to join our Service team. Applicant must have extensive customer service experience. With at least 2 years of experience processing warranty claims in powersports, marine, auto, or another related field. Applicant needs to be adaptable, dependable, and trustworthy.
Responsibilities:
Interact with customers, listen to their questions and concerns, also provide timely responses
Educate customers about the store's products, services, and offers
Schedule appointments, take parts orders, monitor service progress, calculate charges, and process payments in our Lightspeed software
Review customer accounts and report changes to internal staff
Manage complaints, returns, and resolve customer grievances
Record customer details and transactions
Serve as a customer relationship manager
Serve as a link between customers and different departments in the store
Skills and Qualifications:
Proven experience in warranty claims, sales, customer relations, or related positions
Knowledgeable in computer applications and industry-specific software
Excellent customer service, problem-solving, and listening skills
Patient disposition and ability to resolve conflicts
High school diploma or equivalent
Benefits:
401(k) matching
Employee discount
Paid time off
Profit Sharing
Paid Holidays
Schedule:
Tuesday through Saturday, final schedule to be determined with the Store Manager.
Job Type: Full-time
Pay: Please inquire; pay based on experience
Job Type: Full-time
Pay: $20.00 - $26.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Life insurance
Paid time off
Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday
Weekends as needed
Ability to Commute:
Holcombe, WI 54745 (Required)
Ability to Relocate:
Holcombe, WI 54745: Relocate before starting work (Required)
Work Location: In person
- Location:
- Holcombe
- Salary:
- £$20 - £$26 Per Hour
- Job Type:
- FullTime
- Category:
- Insurance