Service Delivery Support Officer (Pool) Salary: Location: Perth Metropolitan Closing Details: Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Are you passionate about delivering exceptional customer service and supporting your team to thrive?

Join the Department of Transport and Major Infrastructure (DTMI) as a Service Delivery Support Officer and help shape the future of transport services in Western Australia.

The Opportunity

We are establishing a pool of suitable candidates to fill upcoming Level 3 Service Delivery Support Officer positions across our business units, including: Infringement Services

Vehicle Services

Driver Services

On-demand Transport As a Service Delivery Support Officer, you’ll play a key role in supporting daily team operations and resolving complex customer service issues. You’ll be responsible for training and mentoring staff, applying relevant legislation and policies and liaising with internal and external stakeholders. You will contribute to service improvements through data analysis and quality assurance. This role requires strong communication, problem-solving, and organisational skills, along with proficiency in Microsoft Office and database systems.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 18 months from date of first appointment. About you Exemplify personal integrity and self-awareness.

Cultivate strong, productive working relationships and partnerships.

Achieve results through the development of performance indicators and performance assessment methodologies.

Have experience supervising and coaching in a customer service or regulatory environment

Communicate effectively with a wide range of stakeholders

Are confident in interpreting legislation and policies

Enjoy problem-solving and improving service delivery

Are tech-savvy and comfortable using databases and Microsoft Office tools As part of our team, you will enjoy

We invite you to  Be   Part of Something REAL . At the Department of Transport and Major Infrastructure (DTMI), we value  real connection ,  growth ,  wellbeing , and  purpose . We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.

Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.

Not just a job, but an opportunity to develop your career across other areas of transport.

A varied and exciting role where you will handle a wide range of customer enquiries.

Training to set you up for success! Training may be on the job, computer or classroom based.

Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.

Bright, modern facility close to transport links with a friendly team environment.

Work for an innovative Government agency with limitless long-term career prospects.

Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years. How to Apply

Apply  online  by clicking the ‘ Apply for Job ’ button and provide the following documents in Word or PDF format : A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and

A One (1) page written application addressing the below Selection Criteria as stated on the Job Description Form (JDF):

Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. Applications for this opportunity close at 3pm on Monday, 8 September 2025. Please ensure your application is submitted on time, as late applications will not be accepted .

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds.

Attachments: -

- filler Position Title Service Delivery Support Officer (Pool) Agency Transport and Major Infrastructure, Department of Salary Location Perth Metropolitan Unit/Division Driver and Vehicle Services Branch Customer Service Delivery Work Type Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No. Pool Ref eF 2831 Closing Date Position Title Service Delivery Support Officer (Pool) Branch Customer Service Delivery Location Perth Metropolitan Work Type Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time Position No. Pool Ref eF 2831 Salary Closing Date Agency Department of Transport and Major Infrastructure Description Are you passionate about delivering exceptional customer service and supporting your team to thrive?

Join the Department of Transport and Major Infrastructure (DTMI) as a Service Delivery Support Officer and help shape the future of transport services in Western Australia.

The Opportunity

We are establishing a pool of suitable candidates to fill upcoming Level 3 Service Delivery Support Officer positions across our business units, including: Infringement Services

Vehicle Services

Driver Services

On-demand Transport As a Service Delivery Support Officer, you’ll play a key role in supporting daily team operations and resolving complex customer service issues. You’ll be responsible for training and mentoring staff, applying relevant legislation and policies and liaising with internal and external stakeholders. You will contribute to service improvements through data analysis and quality assurance. This role requires strong communication, problem-solving, and organisational skills, along with proficiency in Microsoft Office and database systems.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 18 months from date of first appointment. About you Exemplify personal integrity and self-awareness.

Cultivate strong, productive working relationships and partnerships.

Achieve results through the development of performance indicators and performance assessment methodologies.

Have experience supervising and coaching in a customer service or regulatory environment

Communicate effectively with a wide range of stakeholders

Are confident in interpreting legislation and policies

Enjoy problem-solving and improving service delivery

Are tech-savvy and comfortable using databases and Microsoft Office tools As part of our team, you will enjoy

We invite you to  Be   Part of Something REAL . At the Department of Transport and Major Infrastructure (DTMI), we value  real connection ,  growth ,  wellbeing , and  purpose . We are deeply embedded in our community, fostering an environment where employees feel seen, heard, and empowered. Our modern work environment supports continuous learning and development, making a significant impact on Western Australia's prosperity. We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.

Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.

Not just a job, but an opportunity to develop your career across other areas of transport.

A varied and exciting role where you will handle a wide range of customer enquiries.

Training to set you up for success! Training may be on the job, computer or classroom based.

Support from your manager and team, we have a strong team culture and help each other achieve our customer service goals.

Bright, modern facility close to transport links with a friendly team environment.

Work for an innovative Government agency with limitless long-term career prospects.

Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years. How to Apply

Apply  online  by clicking the ‘ Apply for Job ’ button and provide the following documents in Word or PDF format : A detailed CV that clearly outlines the skills and experiences you have gained in relation to the job description; and

A One (1) page written application addressing the below Selection Criteria as stated on the Job Description Form (JDF):

Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor. Applications for this opportunity close at 3pm on Monday, 8 September 2025. Please ensure your application is submitted on time, as late applications will not be accepted .

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. Attachments -

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