Description of the role:

Berglund Luxury Lynchburg is seeking an experienced Service Advisor with a background in luxury automotive or high-end service environments. In this role, you will assess customer service needs, prepare repair orders, and ensure clear communication between clients and technicians—all while delivering an exceptional customer experience that reflects the standards of our luxury brand. Join a team that values professionalism, growth, and the opportunity to represent some of the most prestigious vehicles in the industry.

Responsibilities:

Greet customers, listen to their concerns, and accurately determine automotive problems and service needs.

Prepare and manage repair orders by documenting vehicle history, recommended services, estimates, and approvals in the service database.

Maintain strong customer relationships by explaining estimates, updates, and completion timelines, and by addressing questions or concerns with professionalism.

Communicate with technicians during servicing, obtain customer approval for additional work, and clearly explain completed repairs and charges.

Deliver an exceptional client experience from initial contact through post-service follow-up, encouraging repeat business and long-term loyalty.

Requirements:

Prior experience as a Service Advisor in a luxury automotive dealership (preferred) or other luxury service environment.

Strong customer service and relationship-building skills are essential to provide a premium client experience.

Strong problem-solving skills and the ability to resolve customer concerns with tact and professionalism are critical.

Excellent communication skills are necessary to clearly explain service needs and recommendations to customers.

A high level of attention to detail and accuracy is required when documenting repair orders and maintaining customer records.

Benefits:

Competitive compensation - Salary + Commission

Career advancement opportunities - Berglund has 10 locations

Medical, dental, and vision insurance options

401(k) retirement savings plan

Paid time off and holidays

About the Company:

Berglund Automotive, family owned and operated for over 50 years, is a trusted member of the communities we serve in Southwest Virginia. With 10 locations and 20 automotive brands, we are dedicated to delivering quality service to customers and providing a rewarding workplace for our employees recognizing that their success drives our continued excellence.