Overview

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. The server will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. The server will assist with maintaining the Resort standards. The Server shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice! JOB ESSENTIALS: Adheres to the steps of service using the service standards manual. Takes guests orders using seat numbers and appropriate order taking sheets. Enters orders accurately into POS systems. Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists. Resets dining room according to meal period and table needs. Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked. Follows all proper bookkeeping and cash handling procedures. Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty. Serves food and beverages to guests. Informs and promotes guests of daily/nightly specials. Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages. Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation. Offers creative selling of products to guests. Answers questions and/or makes recommendations on menus items. Cleans tables and/or counters & seats after guests are finished. Explains how various menu items are prepared, describing cooking methods and ingredients. Takes into consideration any special request, dietary issues made by the guest. Performs food preparation duties such as preparing salads, appetizers, cold dishes, portioning desserts and brewing coffee. Qualifications Must be a United States citizen or possess a valid work permit. Must be able to read, write and speak English. Must be at least 21 years of age. Must be able to accurately follow instructions, both verbally and written. Must possesses excellent communication skills. Must be professional in appearance and demeanor. Must be able to work under pressure. Must be able to work in a fast paced environment. Must have excellent listening skills. Must always ensure a teamwork environment. Ability to work a flexible schedule that may include evenings, weekends and holidays. Must have the ability to deal effectively and interact well with the guests and associates. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must have a passion for creating an exceptional experience for all guests.