Overview

POSITION SUMMARY:

The incumbent in this position is responsible for providing prompt and courteous service to all guests, including taking orders, suggestive selling, serving beverages, and clearing tables. This position is instrumental in creating an environment and executing service that blows our guests away. The Servers – Casino Service must continually seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Takes customer drink orders, serves drinks and collects monies in a courteous and efficient manner.
• Adheres to food and beverage policies and State Liquor Laws.
• Completes all required set-up duties on time.
• Keeps station clean at all times.
• Promotes positive customer relations.
• Responsible for the receipt of monies and settlement of guests checks.
• Performs all other related and compatible duties as assigned by the Food and Beverage Supervisor.

NON-ESSENTIAL FUNCTIONS:

• Attend seminars when needed.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

• Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
• Must successfully pass background check.
• Prior experience in the Gaming industry strongly preferred.
• Must be at least twenty-one (21) years of age.
• Must be able to sit 20% of shift and walk 80% of shift.