Server -Al's Table, Louisville

Server -Al's Table

20 Days Old

Support the vision, mission, and service standards of the Crowne Plaza Hotel by providing positive, consistent service that exceeds guest expectations
Taking food and beverage orders using suggestive selling techniques
Accurately conveying special requests or allergies to the kitchen
Establish rapport with guests to build loyal and satisfied customers
Interact with guests in a friendly/fast manner
Present menu, answers questions, and suggest food and beverage items
Detailed knowledge of both food and beverage menu selections, including primary ingredients, appearance, texture, quality standards, garnish, and presentation methods
Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system
Clean and reset tables immediately after guests depart
Input orders into the pos system and ensure transmission of food orders are verified by the kitchen
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day

Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and Restaurant dress code.
All liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes in the restaurant.
The characteristics and description of every wine/champagne by the glass and major wines on the wine list.

Performs all duties and maintains knowledge of all standards and procedures
Follows all safety, health, and sanitation guidelines
Be familiar with all Hotel services/features and local attractions/activities
Complete opening and closing side duties as assigned
Guide the activities of the assigned Steward/Busser to ensure optimum service to guests
Other duties as assigned

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