Senior Specialist, Merchandise & Inventory Systems

West Hollywood, CA

Princess Polly US - Retail Operations / Full Time / On-site

We're looking for a Sr. Specialist, Merchandise & Inventory Systems to support end-to-end inventory visibility and retail operations excellence - from our DC to the store floor. Reporting into the Sr. Manager of Store Operations, this role is critical in optimizing inventory workflows and ensuring accuracy across systems, tools, and touchpoints. You'll serve as the go-to expert for inventory tech, data storytelling and continuous improvement of the stockroom experience, as highlighted in our in-store leadership expectations.

This is a highly cross-functional role that will work closely with Retail, Supply Chain, IT, Planning and Merchandising teams to ensure a scalable and seamless merchandise flow across our growing retail network.

RESPONSIBILITIES:

• Act as the primary Store Ops liaison between Retail, DC and HQ teams to optimize merchandise flow from DC to store
• Own inventory system configuration and maintenance across retail platforms (e.g., RFID, POS, WMS)
• Ensure inventory accuracy through proactive auditing, data reconciliation, and exception reporting
• Analyze and report on inventory trends, discrepancies, and system sync issues; recommend corrective actions
• Support pre-opening system setup for new stores - validating integrations, POS/ERP sync, inventory counts, and cycle counting processes
• Document and maintain retail SOPs around merchandise systems and stockroom best practices
• Assist in developing scalable store processes that support retail KPI targets for inventory health
• Provide issue tracking and root cause analysis for inventory-related system issues
• Collaborate with cross-functional partners to roll out best practices and technical onboarding for store teams
• Coordinate with cross-functional partners on inventory initiatives and integration testing
• Conduct functional UAT for system updates or new tool implementations impacting inventory
• Support inventory system escalations from stores and partner teams and triage with appropriate tech support or vendors
• Drive continuous improvement in the store stockroom experience through system insights and process refinement

COMMERCIAL AND EDUCATION REQUIREMENTS:

• 3+ years in retail operations, inventory control, or merchandise systems
• Strong understanding of inventory flow between DC, ERP, POS, and in-store systems
• Experience with RFID systems, Shopify POS, and/or ERP platforms like NetSuite
• Analytical mindset with strong proficiency in Excel/Google Sheets; able to tell the story behind the data
• Exceptional attention to detail and ability to manage multiple competing priorities
• Comfortable working in cross-functional teams and collaborating across departments
• Solution-oriented, proactive, and adaptable in a fast-paced retail environment
• Experience supporting store openings or retail rollouts is a strong plus
• Familiarity with retail KPIs related to inventory health (shrink, cycle count accuracy, OOS, etc.)

Salary Banding: $90k - $105k

$90,000 - $105,000 a year

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