Senior Manager, Office of Corporate Investigations (OCI) Capital One's Office of Corporate Investigations (OCI) is responsible for upholding Capital One's values and fostering a culture of integrity and accountability through independent, objective, fact-based, timely, and, as appropriate, transparent investigations into alleged insider abuse and misconduct by insiders (i.e., associates, contractors, partners, vendors). Its primary goal is to protect Capital One customers, associates, shareholders, assets and the reputation for honesty and fair dealing by investigating, identifying, and mitigating risks associated with unethical and improper business practices by insiders. As a Senior Manager in the OCI, you will be responsible for overseeing investigations while leading a team of investigators, developing investigative strategies, managing complex cases, promoting compliance, and reporting findings to stakeholders. Key Responsibilities Strategic Oversight: Develop and implement comprehensive investigative strategies and plans for cases. Provide rapid response to high risk matters. Case Management: Oversee the entire investigation lifecycle, from case opening to final reporting, ensuring adherence to deadlines and internal policies. Oversee and manage complex, high risk and/or sensitive investigations. Team Leadership: Lead, motivate, and mentor investigation teams, providing coaching, feedback, and training to ensure high-quality and timely case progression. Evidence & Analysis: Oversee the collection, analysis, and evaluation of evidence. Reporting & Communication: Prepare detailed, objective, and client-focused investigative reports with clear recommendations. Present findings to clients and relevant stakeholders. Stakeholder Management: Build and maintain strong relationships with internal departments (e.g., Legal, Compliance) and external agencies (e.g., law enforcement). Compliance & Risk: Ensure all investigations comply with relevant laws, regulations, and ethical standards. Manage the risks associated with investigations. Hiring, Training & Development: Serve as the hiring manager for job requisitions, conducting pre-employment interviews and serving on hiring panels. Develop and deliver training programs on investigative processes, ethical compliance, and best practices for investigative staff.

The ideal candidate is a critical thinker and an active listener, exercises good judgment, has excellent written and oral communication and organizational skills, and serves as a collaborative team member; familiarity with conducting internal investigations is valued. Candidates must be self-motivated, demonstrate flexibility in responding to changes in assignments and job responsibilities, and have the ability to maintain positive working relationships with business partners across the company. Finally, candidates must be able to comply with all organizational and professional ethical standards. Basic Qualifications: Bachelor's degree or military experience At least 5 years of experience conducting criminal, financial, fraud, regulatory or internal investigations using investigative standards, principals, and techniques At least 3 years people management experience

Preferred Qualifications: Relevant advanced degree such as a JD, MBA, or Master's Degree focused in criminology Demonstrated experience conducting witness and subject interviews Formal interview training such as Wicklander-Zulawski Investigative Interviewing, The Reid Technique, or equivalent Experience preparing or reviewing Suspicious Activity Reports (SARs) for FinCEN Industry related certification such as Professional Certified Investigator (PCI), Certified Financial Crimes Investigator (CFCI), Certified Fraud Examiner (CFE), or Certified Anti-Money Laundering Specialists (CAMS) Demonstrated experience in roles requiring superior critical thinking and active listening skills Demonstrated ability to work independently and proactively in a fast-paced, nuanced environment Exceptional communication, interpersonal, and writing skills Experience with and knowledge of the risk management/compliance environment Demonstrated experience using OSINT techniques including social media and online investigation sources and methodologies Exceptional organizational and time management skills with demonstrated ability to triage and prioritize a variety of assignments. Demonstrated ability to manage a diverse and complex caseload while maintaining confidentiality Demonstrated experience leading investigative teams Demonstrated experience in developing and leading training programs Demonstrated ability to organize and present accurate information in a concise and logical manner in support of decisioning

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $170,800 - $194,900 for Sr. Investigations Manager Richmond, VA: $155,300 - $177,200 for Sr. Investigations Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).