Senior Manager, Customer Experience

Partner with teams within customer experience, and our product, engineering, and tools teams to improve processes and the resulting customer experience for our customers. Manage a team of professionals to deliver high-performance results in an ambiguous, rapidly shifting, startup-like environment. Deploy new initiatives, processes, and product features in business operations to drive quality and profitability of the Voice business, part of Drive verticals at DoorDash. Utilize business strategies and data insights to formulate high-level strategy for business to establish operational details and actionable initiatives. Collaborate cross-functionally with engineering, product, design, operations, finance, and marketing teams to improve speed, quality, effectiveness, and profitability to drive customer experience. Continuously improve and refine ways to strengthen audience-base and partner with support operational teams and leadership to guide priority initiatives and projects to drive customer experience. Telecommuting permitted.

Salary: $168,700 - $253,100/yr.

Minimum Requirements: Master's degree (or foreign equivalent) in Operations Research, Finance, Business (any), Math, Statistics, Engineering, or a related field of study, and three (3) years of experience in operations or strategy role in the consulting, technology, or finance industry. In the alternative, will accept a Bachelor's degree (or foreign equivalent) in Operations Research, Finance, Business (any), Math, Statistics, Engineering, or a related field of study, and five (5) years of progressive, post-bachelors experience in operations or strategy role in the consulting, technology, or finance industry. Qualifying experience must include at least three (3) years in the following skills (which may be gained concurrently):Building teams and processes to conduct quantitative user research and market analysis;Developing complete lifecycle of operations solutions from concept to launch;Creating scalable operational models;Leading cross-functional teams including customer experience, product, engineering, and tools teams to improve operations frameworks;Excel or SQL;Analytics & Visualization tools such as Looker, Tableau, Chartio, or similar. Any suitable combination of education, experience, or training is acceptable. Up to 10% travel (domestic) based on business need. To apply, please send resumes to workwithus@doordash.com. Must reference job code SMCE-S-102-NY to be considered.