Senior Manager, Compliance Advisor - Retail Bank

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. The Senior Manager, Compliance Advisor - Retail Bank performs a key risk management role (second line of defense) to help ensure corporate initiatives and processes comply with applicable laws and regulations. While working within the Compliance Management Program framework, the Retail Bank Compliance Advisor is responsible for delivering quality results, providing compliance advice to lines of business as a subject matter expert, and executing or participating in corporate processes. The Retail Bank Compliance Advisor will support and advise on the following areas within the Retail Bank: Customer Protection to include Fraud Strategy and Prevention, Fraud Investigations, Claims and Disputes.

Overview The Senior Manager supports the line of business by providing input on regulatory requirements, guidance on policies, standards and procedures, developing and leading department training as appropriate, and offering effective challenge on complex projects. The role also provides guidance on controls over regulatory requirements and monitoring by the line of business.

Responsibilities

Identify potential internal and external risks relating to the lines of business initiatives and processes; provide remediation guidance and escalate or facilitate with subject matter experts when necessary.

Maintain subject matter expertise of applicable laws and regulations including UDAAP, Regulation CC, and Regulation E.

Perform and review control assessments conducted by peers for accuracy and adherence to test procedures.

Evaluate Internal Audit, Regulatory Exam, and self-identified issues and events for compliance impacts.

Provide effective challenge and guidance on compliance risks and support lines of business through various interactions and forums.

Advise lines of business on the application of compliance requirements, such as new products, process development, development of controls and monitoring, remediation or corrective action of compliance breakdowns, and changes in law or regulation.

Assist lines of business in the development and maintenance of the Compliance Program, including monitoring, reporting, and training.

Support lines of business through expert advice and influence adjustments to processes, procedures, and controls.

Perform UDAAP validations and reviews.

Engage in compliance testing and third-party compliance activities.

Maintain expert understanding of the Compliance Risk Management Framework and applicable laws and regulations.

Assist in capturing, maintaining, and analyzing compliance data, interpreting it to ensure consistency and adequate Compliance Risk Management.

Participate in governance activities, including Compliance Requirements, Compliance Risk Assessments, Business Change Management (LAUNCH), Issue and Event Management, and related activities.

Participate in reporting activities including Monthly Business Reviews, Quarterly Compliance Reviews and other reports used by Senior Leadership.

Travel to various Capital One locations as necessary.

Basic Qualifications

Bachelor’s Degree or military experience.

At least 6 years of compliance, risk, legal or audit experience within financial services.

At least 3 years of experience in operations, servicing, systems or platforms within retail bank.

Preferred Qualifications

Master’s Degree or Juris Doctor.

7+ years of experience in compliance, risk, legal or audit experience within financial services.

Experience with models, data science or artificial intelligence.

Compliance certifications (CRCM, ACAMS, or CIPP).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. Location specifics: McLean, VA: $170,800 - $194,900; Richmond, VA: $155,300 - $177,200 for Compliance Advisor Sr. Manager. Other locations follow respective pay ranges.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits. Eligibility varies based on status and level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding criminal background inquiries.

If you require an accommodation or have questions about the recruitment process, please contact Capital One Recruiting at 1-800-304-9102 or by email to RecruitingAccommodation@capitalone.com (accommodations requested will be kept confidential).

Capital One does not provide, endorse, or guarantee third-party products, services, or information available through this site. Capital One Financial is made up of several entities; positions posted in different regions correspond to the respective Capital One entities.

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