Senior Certified Pharmacy Technician Fulfillment Center In accordance with state and federal regulations assists in the training of team members under direct supervision in the practice of pharmacy within the Micro Fulfillment Center. Assists leadership in the team members performance of Micro Fulfillment Center duties in accordance with Company policies and procedures. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Assists with and coaches pharmacy technicians and Fulfillment Specialists in the operation of pharmacy systems. Models and delivers a positive customer experience. Job Responsibilities: Ensures Micro Fulfillment Centers interactions with the pharmacies served receive the patients prescriptions in timely manner. Resolves store issues as they relate to prescription requests to ensure a positive customer experience. Models and shares best practices with all team members to deliver a distinctive and delightful customer experience including interpersonal habits e.g. greeting eye contact courtesy etc. and Walgreens service traits e.g. offering help proactively identifying needs servicing until satisfied etc. Develops strong relationships with most valuable customers and team members. Under the supervision by the Group Supervisor Pharmacist assist in the practice of pharmacy in accordance with state federal and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Group Supervisor Pharmacist and including utilizing pharmacy systems to enter patient and drug information ensuring information is entered correctly filling prescriptions by retrieving counting and pouring pharmaceutical drugs verifying medicine is correct and checking for possible interactions. Assists Group Supervisor Pharmacist in scheduling and maintaining work flow. Reports immediately prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Leads inventory management activities such as ordering unpacking sorting checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques and files claims for warehouse overages merchandise received but not billed shortages merchandise billed but not received order errors or damaged goods involving Rx drugs. Assists and supports Group Supervisor Pharmacist and site Pharmacists in analyzing and seeking to improve pharmacy financial customer service and inventory performance data reviewing Rx KPIs with Group Supervisor Pharmacist. Assists with exterior and interior maintenance by ensuring the Micro Fulfillment Center is stocked with adequate supplies clean neat and orderly in condition and appearance. Coaches pharmacy technicians and Fulfillment Specialists in the correct use of processes and tools in order to drive efficiency within the Micro Fulfillment Center. Complies with all company policies and procedures maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Maintains PTCB or ExCPT certification through the designated PTCB or ExCPT training program and or state required certification registration. Attends training and completes learning modules requested by manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy including latest news and developments.