Overview The Senior Assistant Store Manager plays a crucial role in driving the success of our store by collaborating with the Store Manager on operations and merchandising. This position focuses on achieving business goals through effective coaching of the store team. Key responsibilities include enhancing sales and profit growth, managing expenses, executing promotional strategies, fostering team development, and delivering an exceptional customer experience. The Senior Assistant is expected to prepare for a potential transition to the Store Manager role within 12 months. Responsibilities Promote excellent customer service and a positive shopping environment for both in-store and online experiences. Enthusiastically greet every customer and maintain a positive attitude. Engage with customers proactively, addressing their needs and preferences. Inform customers about current promotions and product assortments to assist their buying decisions. Offer suggestions to enhance the customer’s shopping basket. Foster a caring and engaging work environment that supports team morale and enhances the shopping experience. Uphold the company’s brand by treating customers and co-workers with respect and professionalism. Drive profitable sales while protecting company assets and adhering to company policies. Monitor store performance metrics and work towards achieving benchmarks. Utilize business analysis to evaluate decisions collaboratively with the Store Manager. Identify trends to uncover problem causes and develop effective solutions. Network within the market to maintain adequate staffing and recommend hiring decisions. Build a high-performing team to accomplish company goals and foster productive relationships across the district. Encourage accountability among team members for both individual and collective performance. Clearly communicate strategies, changes, and opportunities to the team in an engaging manner. Act on store opportunities that align with company strategies. Implement changes promptly to achieve desired outcomes. Occasional travel to support other store locations as needed. Demonstrate commitment to Kirkland's values. Perform additional job duties as required. Qualifications College education preferred or 1-3 years of retail experience. Willingness to relocate for a Store Manager position is advantageous. Energetic and results-driven with a strong competitive spirit. Ability to read and understand safety rules and operational instructions. Strong written and verbal communication skills. Availability to work 40 hours per week based on business needs. Flexible schedule including weekends, holidays, and evenings. Valid driver's license. Capability to handle and transport company funds securely. Proficient in Microsoft Office. Able to ascend/descend a ladder to stock products and hang displays. Physically capable of moving around the store for extended periods. Frequent communication with customers in person, electronically, and via phone. Able to lift and move merchandise weighing 50 pounds or more. Proficient in operating a Point of Sale system and processing transactions accurately.