Salary : $58,000.00 - $62,000.00 Annually Location : Wheaton, IL Job Type: Full-time Job Number: 25-00106 Department: Animal Services Department Opening Date: 09/09/2025 Closing Date: 9/23/2025 11:59 PM Central Hours: Rotating schedule. Week 1: Monday and Thursday 10:30 a.m. - 7:00p.m., Tuesday, Wednesday, Friday 8 a.m.-4:30 p.m. and Saturday 10:00 a.m. - 3:00 p.m.; Week 2: Tuesday, Wednesday, Friday 8:00 a.m. - 4:30 p.m. and Thursday 8:00 a.m. - 7:00 p.m.

POSITION SUMMARY

We are pleased to offer the current job opportunity for a Senior Animal Client Services Coordinator position in the Animal Services Department. DuPage County Animal Services (DCAS) is an immediate open admission shelter caring for more than 2,300 animals of varying species annually.

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave. To learn more about the cost and coverage of the benefits plan, visit . For detailed information on paid time off, visit , Section 5 DuPage County is an Equal Opportunity Employer RESPONSIBILITIES

Responsibilities include: Performs lead worker duties (e.g. training new/current staff, scheduling, providing input to supervisor on new hires, employee performance, etc.) Inspects work of front office staff for completion and adherence to department standards Maintains strong relationship with animal caretaker staff to streamline operations, improve customer service, and keep animal lengths of stay as short as possible Spends time with and remains updated on animals in the facility; ensures front office and other key staff remain informed of animal attributes and current status to make the best possible match/recommendation/placement Stays informed of trends and best practices impacting animal welfare, animal control, animal sheltering, adoption, etc. and makes recommendations accordingly Coordinates and oversees all customer service for the department including: facilitating adoptions, stray intake & processing, owner relinquishments, reclaims, spay/neuter program, post-adoption rabies appointment scheduling, post-adoption follow-up, etc. Reviews adoption/relinquishment applications and paperwork, Performs intake and consults with clients in order to educate on a topic and/or clarify information Makes decisions to approve or deny adoption based on department policy Answers questions from the public received via phone, electronically or in-person Answers complex inquiries by providing information that requires interpretation and familiarity with divisional policy, procedure and operations Handles complex client complaints Coordinates and oversees information and services aimed at preventing animal relinquishment and keeping animals in their current homes such (i.e. low cost veterinary care, re-homing assistance, etc.) Coordinates and oversees information and services aimed at returning animals to their owners and/or re-homing animals in the field such as maintaining lost/found report database and guidelines, rabies certificate scanning/verification, marketing strays, researching third party lost/found pet sites, tracking microchips/ID, completing microchip registrations, etc. Assists with developing written policy, procedure and process documentation for related area and makes recommendations aimed at improving client service and/or front office operations Maintains shelter database and ensures high level of accuracy and completeness with data entry and record keeping Supervises volunteers recruited to assist with front office and/or customer service duties Processes transactions Creates, collects, compiles, photocopies, assembles and distributes materials for informational packets/educational handouts Issues licenses and maintains logs and files related to Pet Population Fund, tag issuance, fees, municipal billing, intake/adoption, etc. Handles cash and performs Account Receivable duties Screens, sorts and stores in-kind donations dropped off in the front lobby/office Screens telephone calls, emails, mail, and/or visitors Files documents REQUIREMENTS INCLUDE EDUCATION AND/OR EXPERIENCE: Completion of an Associate's degree Two (2) years of experience providing customer service in an animal shelter, animal hospital, paid or volunteer experience as an adoption or intake counselor for a shelter or rescue organization, or similar work environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

A pre-employment background check is required.

Physical Requirements and Work Environment

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment for this position will involve some administrative work and will includes working with loud animals on concrete floors and being exposed to unfavorable odors. Will be subject to animal bites and/or scratches. DuPage County offers a complete benefit package to full-time employees including medical insurance, dental insurance, vision, flexible spending accounts, life insurance, pension, holidays, vacation, sick leave, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union. Limited benefits are also offered for eligible part-time positions.

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Select the response below that represents your highest completed level of education. Master's Degree from an Accredited Institution Bachelor's Degree from an Accredited Institution Associate's Degree from an Accredited Institution Some college level courses complete but no degree awarded from an Accredited Institution High School Diploma or GED None of the above

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If you possess a degree, in what field/ major is the degree? (If no degree, answer with N/A) 03

Select the response below that represents the number of years of experience you possess relevant to the position you are applying for. 6 + years of experience 4 - 5 years of experience 2 - 3 years of experience Less than 1 year experience None of the above

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Do you possess any prior animal-related experience? Yes No

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If you answered "yes" to the previous question, please describe your experience, and include professional, volunteer, and personal experience. Please include the type of animals with which you have experience, including domestic, exotic, and livestock. If no experience, please enter "N/A". 06

Are you able to perform the following, with or without an accommodation?Light Work: Exerting up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Use of arm and /or leg controls requires exertion of forces greater than for sedentary work. Yes No

Required Question