About Old Navy Old Navy is focused on democratizing fashion and making shopping fun. Our teams create high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been evolving in a fast-paced environment where employees can be their most authentic selves. Here, we’re a family. The Role In this role, you will engage and connect with customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire and outfit the customer. You will offer information on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for customers while building brand loyalty and delivering with productivity. What You7ll Do Consistently treat all customers and employees with respect and contribute to a positive work environment Promote loyalty by educating customers about our loyalty programs Seek out and engage with customers to drive sales and service using suggestive selling Enhance customer experience using all omnichannel offerings Be accountable to personal goals which contribute to overall store goals and results Support sales floor, fitting room, cash wrap, back of house, as required Maintain a neat, clean and organized work center Handle all customer interactions and potential issues courteously and professionally Execute operational processes effectively and efficiently Who You Are A good communicator with the ability to effectively interact with customers and your team to meet goals A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers Passionate about retail and thrive in a fast-paced environment A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts Able to utilize retail technology Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs Compensation and Benefits Hourly Range: $16.50 - $17.50 USD. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Equal Opportunity Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World’s Best Employers and one of the Best Employers for Diversity.

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