About the Role In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

Consistently treat all customers and employees with respect and contribute to a positive work environment

Promote loyalty by educating customers about our loyalty programs

Seek out and engage with customers to drive sales and service using suggestive selling

Enhance customer experience using all omnichannel offerings

Be accountable to personal goals which contribute to overall store goals and results

Support sales floor, fitting room, cash wrap, back of house, as required

Maintain a neat, clean and organized work center

Handle all customer interactions and potential issues/returns courteously and professionally

Execute operational processes effectively and efficiently

Who You Are

A good communicator with the ability to effectively interact with customers and your team to meet goals

A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers

Passionate about retail and thrive in a fast-paced environment

A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts

Able to utilize retail technology

Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs

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