San Jose - General Manager (Apply Here for all Retail Locations) San Jose, CA At Philz, we’re doing something bigger than coffee - we’re building culture and community. We believe that warmth, authenticity, kindness, positivity, and passion can better people’s days — one cup and one customer at a time. If this sounds like a place you’d embrace, keep reading!

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. WHAT YOU’LL DO Our General Managers (GMs) provide frontline leadership to all Team Members and are responsible for the financial health of the store. GMs establish and cultivate a culture aligned with our core values and our mission of Bettering People's Day. They demonstrate a strong work ethic, a passion for delivering quality results, and recognize and develop future Philz leaders. GMs support strategic initiatives by focusing on culture, community, and operations at their location. With everything you do, you’ll embody our Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real.

Interact daily with customers and employees to inspire and be part of the experience.

Create an employment experience aligned with Philz and our Core Values by training and developing team members and providing opportunities for professional growth.

Maximize the store’s financial performance by fostering a great work environment that enables your team to deliver exceptional customer service and authentic interactions.

Set goals and expectations, manage performance, and hold team members accountable for results.

Partner with district recruiters to attract, develop, and retain diverse, high-performing talent for current and future store growth.

WHAT YOU’LL NEED We’re looking for someone who understands what it means to Better People’s Day and believes in our culture. Our environment is inclusive, fun, creative, and vibrant — a place where you can be yourself, dress freely, and enjoy flexible schedules. No prior barista experience is necessary if you have a passion for people and a willingness to learn; we’ll teach you everything you need to know.

3+ years of managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.

Proven experience managing retail financial health, including P&L oversight, revenue growth, and cost management.

Ability to create an inclusive and dynamic team environment.

Proactive, self-starting attitude, capable of working independently and in teams.

Strong business acumen.

Ability to recruit, motivate, train, and retain team members.

Excellent verbal and written communication skills.

Strong organizational and time management skills.

KEY REQUIREMENTS You will need either a Food Manager certification from prior work experience or to complete the Philz Coffee Food Manager certification within the first 30 days of employment.

ESSENTIAL PHYSICAL REQUIREMENTS Ability to:

Operate various machines, tools, and equipment.

Maintain visual acuity for safety and accuracy.

Remain stationary for at least 3 hours.

Stand, walk, stoop, and kneel.

Lift up to 50 pounds intermittently and 3 pounds to shoulder height repetitively.

Use grasping, finger, and reaching motions.

Communicate verbally effectively.

The estimated starting hourly rate is $32.19 - $36.19.

This position participates in a Bonus Program based on performance.

Our benefits include medical, dental, vision insurance, life insurance, 401(k) with match, flexible spending, HSA, hospital indemnity, accident, critical illness insurances, commuter benefits, mental health support, holiday, vacation, sick leave, discounts, free drinks, swag, growth opportunities, and more!

If interested in building your career at Philz Coffee, receive future opportunities via email.

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