POSITION DESCRIPTION SUMMARY

A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may perform tasks on the sales floor or in a support environment. This position ensures a positive customer shopping experience in a well-maintained and friendly environment.

POSITION REQUIREMENTS: Demonstrate selling experience in a fast paced, service-oriented retail setting

Demonstrated ability to Greet, Sell and Thank the customer

Put the customer first at all times

Provide memorable, highly personalized customer service through needs analyses and product recommendations.

Offer customers promotional products and services

Be able to resolve customer service issues and escalate as required

Create and maintain good working relationships with fellow associates

Maintain store appearance with respect to visual merchandising, housekeeping, and maintenance standards

Efficiently and accurately conduct customer transactions on our POS

Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld

Efficiently and accurately complete any required process controls (paperwork, etc.)

Follow company policies and procedures and maintain a safe working environment

Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures POSITION QUALIFICATIONS: High school diploma or equivalency required

Minimum one year of retail or customer service experience preferred

Ability to work various shifts in a 7/365 team orientated environment

Excellent customer service skills and an ability to communicate effectively using the English language

Self-starter able to prioritize and handle various tasks simultaneously

Ability to adapt to changing priorities and unexpected situations

Proficiency required in reading, writing, and mathematics

Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements

Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday