Job Description

To provide administrative support to the Sales Department. To support the Director of Sales and assigned Sales Managers with day to day operations and to ensure communication in their absence.

Responsibilities

Schedule & prioritize work load to meet deadlines of all managers

Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate

Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings

Assist Sales Team with all Site preparation and support with sales kits / brochures etc

Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required

Assist Sales with collecting & routing amenities (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator. Confirmed Group requests go through Group Reservations Coordinator/Conference Services Manager

Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc

Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date and time call received)

Coordinated general office functions

Liaise with other hotel departments to help ensure Sales clients' needs are met/exceeded

Performs other duties as assigned by management

Qualifications

Previous catering, convention services, or sales support experience preferred in a large convention hotel. Other relevant event, meeting planning, or hotel operations experience will be considered.

High school education required, college degree preferred.

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

Ability to accurately and efficiently input information into computer systems, with developed computer proficiencies. Delphi experience strongly preferred.

Ability to work cohesively with co-workers both within and outside of your department

Ability to think clearly, quickly and make concise decisions

Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment. Ability to prioritize and organize workload to ensure deadlines are met.

Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary

Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

Customer service oriented with a desire to create memorable guest experiences.

Ability to use various office equipment, including but not limited to, calculators, photocopiers and facsimile machines.

Position requires the ability to sit and engage in repetitive motion, including utilizing telephone/computer for extended periods of time or for an entire shift.

Must be able to work a flexible schedule primarily daytime hours, Monday-Friday, with the flexibility to work weekends if needed.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability.