Room Service Server (Union Extra/On-call)

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city's iconic hotel, where business ideas emerge, loved ones connect and life's most important celebrations happen. When you're not shopping at Union Square, enjoying the city's diverse culinary scene or exploring one of the Bay Area's top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco's fog, redwood trees and ocean.

Four Seasons Hotel & Residences overlooks Yerba Buena Gardens and is located just steps away from the City's Financial District, Union Square shopping, the Moscone Convention Center, the Museum of Modern Art, and the Contemporary Jewish Museum, amid the city's finest cultural and dining venues.

This critical role is responsible for serving guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation method.

Essential functions include:

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest's original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Properly and accurately close guest checks securing room number and signature; properly settle voided checks or complimentary meals.

Qualifications & experience include:

• Minimum of one year serving experience in an upscale environment.
• Extensive food & wine knowledge.
• Ability to easily establish rapport with guests and colleagues alike.
• High school education or equivalent experience is preferred.
• Reading, writing and oral proficiency in the English language.
• Flexible schedule required, shifts can include: mornings, nights, weekends and holidays.

Four Seasons offers an award winning work environment and an excellent benefits package which includes:

• Hourly Rate: $17.26
• Complimentary Employee Meals
• Laundered Employee Uniform

If you are interested in applying for this position, please attach your resume and cover letter in Word and/or PDF format.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.