Retail Risk focuses on product design, innovation, customer experiences, and behind-the-scenes operations that allow our customers to bank with confidence. We’re Changing Banking for Good by supporting our customers in their financial moments that matter, protecting our customers from financial threats, and protecting our business’ position in the marketplace. Retail Risk Advisors navigate unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence. Retail Risk supports several areas to include Marketing, Analytics and Product Strategy, plus so much more. If you have the passion to Protect our Customers and Protect our Bank, we need you! Responsibilities Advise and consult with self-directed teams to help develop well-designed products, practices, and processes Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates Manage multiple tasks independently and/or through a team to meet deadlines Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results Effectively work in non-binary space and bring structure to deliver on our well-managed agenda Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions Support second line of defense assurance reviews, internal audits, and regulatory exams Lead a team of Risk professionals responsible for working across the division Own and lead team-wide initiatives aimed at improving team approaches, team engagement and/or our underlying risk policies and processes General Qualifications Innovative, adaptive, and inclusive Exceptional communicators Able to blend strategic and tactical thinking and creative and analytical reasoning Creative, outside-the-box thinkers who have a customer-backed problem-solving approach Able to identify themes and apply learnings in highly ambiguous contexts Collaborative, team players with the ability to navigate and influence organizations Passionate about continuously learning Basic Qualifications At least 2 years of experience in risk management, product management, financial services, or technology Preferred Qualifications 2 +years of people leadership experience 5+ years of experience in risk management, financial services, technology, product management, compliance, or internal audit 3+ years of Technology and Data Risk experience or Technology or Data Control experiences Business Process Management certification, Lean or Green Belt Certification 3+ years experience with core process management tools (Swim Lane, FMEA, RACI) Professional certification (i.e. CFE, CRM, CIA, etc.) The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $146,100 - $166,700 for Risk Manager Richmond, VA: $132,800 - $151,600 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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