Risk Manager | Retail Bank

Retail Risk focuses on product design, innovation, customer experiences, and behind-the-scenes operations that allow our customers to bank with confidence. We’re Changing Banking for Good by supporting our customers in their financial moments that matter, protecting our customers from financial threats, and protecting our business’ position in the marketplace. Retail Risk Advisors navigate unstructured problems and manage change while demonstrating superior problem-solving skills, strong business judgment, and executive presence. Retail Risk supports several areas to include Marketing, Analytics and Product Strategy, plus so much more.

If you have the passion to Protect our Customers and Protect our Bank, we need you!

Responsibilities
As a Risk Advisor, you will:

• Advise and consult with self-directed teams to help develop well-designed products, practices, and processes

• Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates

• Manage multiple tasks independently and/or through a team to meet deadlines

• Coordinate work between multiple areas and engage in multiple work streams, simultaneously; leveraging/influencing business partners to drive results

• Effectively work in non-binary space and bring structure to deliver on our well-managed agenda

• Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, developing permanent corrective actions

• Support second line of defense assurance reviews, internal audits, and regulatory exams

• Lead a team of Risk professionals responsible for working across the division

• Own and lead team-wide initiatives aimed at improving team approaches, team engagement and/or our underlying risk policies and processes

General Qualifications

Successful Risk Advisors in our culture are:

• Innovative, adaptive, and inclusive

• Exceptional communicators

• Able to blend strategic and tactical thinking and creative and analytical reasoning

• Creative, outside-the-box thinkers who have a customer-backed problem-solving approach

• Able to identify themes and apply learnings in highly ambiguous contexts

• Collaborative, team players with the ability to navigate and influence organizations

• Passionate about continuously learning

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Basic Qualifications:

• At least 2 years of experience in risk management, product management , financial services , or technology

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Preferred Qualifications:

• 2 +years of people leadership experience
• 5+ years of experience in risk management, financial services, technology , product management , compliance, or internal audit
• 3+ years of Technology and Data Risk experience or Technology or Data Control experiences
• Business Process Management certification, Lean or Green Belt Certification
• 3+ years experience with core process management tools (Swim Lane, FMEA , RACI) Professional certification (i.e. CFE , CRM , CIA, etc.)

At this time , Capital One will not sponsor a new applicant for employment authorization for this position .

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).