Now Hiring: Customer Care Associate Location: 5863 Jackson Rd. Ann Arbor, MI 48103 Schedule: Monday-Friday | 9:30 AM - 6:30 PM

Weekend rotation at UofM Hospital - Saturday or Sunday 10AM - 3PM

At Binson's, we believe in three things: Better Products, Better Services, Better Lives-and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role: Customer Care Associate

To support patients by assisting with the selection and purchase of medical supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

What We're Looking For

High School Diploma or equivalent Friendly, outgoing communicator who loves connecting with people Skilled with point-of-sale (POS) systems and inventory software-tech-savvy is a plus! Super organized with a keen eye for detail Compassionate and always focused on making customers feel cared for What You'll Be Doing Welcome patients and visitors with a warm smile and professional vibe Help customers find the perfect medical supplies tailored just for them Obtain written prescriptions from physicians, verify insurance coverage, and generate accurate orders to ensure a smooth and timely patient experience Share helpful info on product features and how to use them confidently Quickly and kindly handle questions or concerns-making every experience a great one Process sales smoothly and securely, handling cash, cards, and insurance like a pro Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities