At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Job Overview Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and are brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continually evolving. They immerse themselves in meaningful connections with customers and build new and deepen existing relationships with a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts meet performance targets including sales, customer experience, and quality of sale metrics. Responsibilities Serving and selling to customers, while providing a best-in-class customer experience and building loyalty Consistently leveraging digital tools in interactions and onboarding Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources Maximizing time on shift by learning about innovations in wireless and technology between customers Partnering with T-Mobile employees across channels, including business and customer service Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred Knowledge, Skills and Abilities Customer Satisfaction: Passionate customer advocate with the ability to connect and have fun with customers while balancing customer experience and performance goals Team Building: Willingness to work with peers and store leaders, learning and sharing best practices while serving customers Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment Licenses and Certifications At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No DOT Regulated DOT Regulated Position (Yes/No): No Safety Sensitive Position Safety Sensitive Position (Yes/No): No Compensation Hourly Base Pay: $19.00 Annualized Incentive Target: $6,552. Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance; flexible spending accounts; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually; paid parental and family leave; family building benefits; back-up care; childcare subsidy; tuition assistance; college coaching; short- and long-term disability; voluntary AD&D; voluntary life and disability insurance; voluntary long-term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For details, see the benefits site: www.t-mobilebenefits.com Never stop growing! As part of the T-Mobile team, the Un-carrier doesnu2019t have a corporate ladderit's more like a jungle gym of possibilities. We love helping our employees grow in their careers, because that shared drive to aim high drives our business and culture. By applying for this opportunity, youu2019re living our values while investing in your career growthand we applaud it. Youu2019re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. If you need reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. #J-18808-Ljbffr